Director, IT

3 weeks ago

San Jose California, United States Western Digital Full time
Job Description

Establish your vision, product strategy, product roadmap and technology requirements as part of the overall customer engagement programs

Develop and implement a comprehensive CRM strategy aligned with organizational goals and objectives.

Be a thought and influence leader for the needs of sales and support teams, identify emerging capabilities and tools to simplify customer value realization

Extract and convert company goals into and preferred plans and initiatives, showing measurable results to expected outcomes

Collaborate with internal teams and customers to understand opportunities and needs, establishing objectives and key results

Engage cross-functionally with business, IT and other teams to solve problems with high-quality products

Operationalize our people, processes and systems to define and drive goals and metrics around growth, engagement and optimization

Anticipate future project needs to set yourself and your teams up for success through effective planning and execution

Present, write, and speak with passion about our services, representing the mission and customer outcomes

Oversee the configuration, customization, and optimization of CRM Platforms to meet the evolving needs of the business

Design and implement data management processes to maintain high-quality, actionable data within enterprise applications

Lead the operational direction of the team and develop its talent

Deliver stable operations to support the Operations, Sales and Customer Service functions

Manage third party partners as an effective extension of the team.

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