Manager, Seller Experience
3 weeks ago
The Sales Acceleration team within Visa’s Value-Added Services (VAS) unit creates, delivers, and champions initiatives that directly and significantly impact sales performance and scorecard goals. The Manager, Seller Experience will play a vital role in driving sales engagement across VAS architecting and deploying a content strategy designed to ensure our internal sales teams are able to access the most compelling, relevant, and impactful content at every stage throughout their sales cycle.
The Manager, Seller Experience reports to the Director of Seller Experience and will partner to understand and solve for the unique business challenges associated with the discovery of sales-related content across Visa. They will work cross-functionally to manage scope, secure support and resources for execution, and deploy processes that improve the day-to-day lives of our sellers. They will proactively manage challenges, identify bottlenecks, and keep the team informed by reporting on status, progress, milestones, deliverables, outcomes, and lessons learned to all applicable parties. The ideal candidate will be a curious and enthusiastic team player, and excellent communicator who thrives in a fast-paced, highly matrixed environments.
Success in this position will result in the wholesale enablement of our teams with access to world class tools, successfully driving sales excellence at every stage of the sales cycle, and challenging the status-quo in a sensitive, efficient, and constructive manner. Our sales teams will be bursting with gratitude as this individual will drastically decrease their non-selling time and make it unanimously easier to locate the content they are seeking (and will have data to support it) Our team is seeking an individual who actively embodies Visa’s leadership principles in obsessing about our customers, leading by example, and acting like an owner.
Essential Duties:
Actively manage and maintain global Compass (powered by Highspot) pages, focused on reducing the amount of time and clicks required for sellers to access the content they are searching for
Measure, analyze, and communicate global impact and adoption of best practices
Execute on strategic initiatives identified to improve the overall seller experience
Communicate with cross functional stakeholders to understand, document, and track their evolving strategies
Measure, analyze, and communicate global impact and adoption of best practices
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