Staff UX Researcher

3 weeks ago

San Jose, United States eBay Full time

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

**About the Role & Team**:
Human-centered insights and a deep understanding of people and cultures are essential to how we do our best work. Our team of design researchers guide design partners and cross-functional teams at eBay to discover, interpret, and act upon insights and opportunities in an inspiring way. We contribute to all phases of product development, and influence product and business strategy while we're at it.

**What You Will Accomplish**:

- Own UX Research prioritization with the core team and relevant partners focused on the Inventory Management space on the Seller Experience team while strategically covering other areas within Seller Experience as needed. Work with cross-functional teams and lead to identity and prioritize impactful research opportunities
- Drive key features, products, or initiatives based on company priorities
- Lead research towards advising on improvements to make and defining excellent customer experiences
- Partner and work closely with Design, Product and Business leadership to drive the UX strategy for the area
- Employ storytelling techniques and workshops to communicate research insights and recommendations, and help teams turn insights into action
- Actively contribute to the always-growing UX Research practice at eBay. Mentor and actively support research team members in their career growth

**What You Will Bring**:

- Masters or Phd or equivalent experience in Anthropology, Sociology, Cognitive or Experimental Psychology, Human Factors Engineering, a related field and 8+ years of relevant practical experience
- Experience driving research prioritization and successfully impacting product decisions to benefit the customers and the business
- Consistent track record of building and curating user research programs, employing a range of methodologies
- Ability to lead through ambiguous situations, working with teams to ensure that the right research questions are answered and that research insights are useful
- Ability to solve sophisticated problems and support the team in delivery of insights

LI-Hybrid

The pay range for this position at commencement of employment in California, Washington, or New York is expected in the range below.

$149,200 - $234,850
Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.

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