Senior Staff Technical Product Manager

2 weeks ago


Dallas Texas, United States ServiceNow Full time
Job Description

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

The Digital Customer Experience (DCX) team creates consumer-grade digital experiences and products that help our customers and partners be successful and realize the value of their ServiceNow investment. Leveraging the latest technologies, and built on ServiceNow’s intelligent platform, we deliver a seamless, personalized experience at every step of our customers’ journey. The products we build power digital business for ServiceNow and can even become commercially available.

Summary: The world of technology is changing faster than ever before, and customers expect seamless digital experiences. As a Technical Product Manager at ServiceNow, you will be at the forefront of building the next generation of products & capabilities that will transform our customer & employee experience.

Does your resume show years of building consumer-grade experiences? Can you talk in technical depth about some (or all) of these capabilities? Personalization, Gen AI/AI, Content Management, Headless CMS, User Management, Issue Avoidance, Self-Service, Onboarding, Mobile Applications, In-application experiences, Behavior Analytics. Is your experience area not listed? Apply anyway and tell us why your skills & experience will delight our users and scale us for future success.

While being technical & experienced in building consumer-grade experiences is highly admired, this role also comes with the need to successfully navigate cross-functional business stakeholders, end users, designers, architects & engineers to execute change in a product mindset.

Careful consideration will be given to applicants who are ServiceNow certified #RiseUp @ (url removed)

What you get to do in this role:   

DiscoverTake ownership of critical business functions or market segment features and experiences.

Engage with internal stakeholders (such as other PMs, architecture, operations, business development, sales, marketing, and customer success teams) and customers to understand requirements and business needs.

Collaborate with the UX team to create solution variants and conduct user research, market research, and competitive analysis to create a best-in-class solution on the ServiceNow platform.

Build Determine technical feasibility, dependencies, and constraints of features with support from neighboring technology teams as needed. Define technical requirements and work with engineering on scope.

Effectively work with our internal product teams to ensure that our products, APIs, and user experiences can be used to enable the required use cases and scenarios across the spectrum of products.

Partner with microservices product teams to align priorities and roadmaps with application experience product teams.

Manage the delivery of digital experiences in ServiceNow CX/EX, identifying microservices dependencies for scalability.

LaunchManage product delivery from POC to ongoing releases, resolve technical issues, and meet committed timelines organization-wide.

Define product performance and effectiveness metrics.

Coordinate solutions across multiple technical teams and ensure committed product delivery timelines are achieved across the organization, including but not limited to engineering.

IterateFrequently check product performance and iterate on features to achieve the necessary business objectives.

Help resolve technical blocking issues.

Develop and maintain relationships with key decision-makers across the organization.

Deliverables:

Product definition and functional specifications for Application features, Application APIs, and Application experiences

KPIs/metrics - Functional and Technical

Product hypotheses and experimentation strategy

Use cases and user stories.

Pitch presentations and shareable one-pagers

Acceptance Criteria for products and features

Functional documentation and adoption strategy



  • Dallas, Texas, United States ServiceNow Full time

    Job Description We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences...


  • Dallas, United States Sonida Senior Living Full time

    About Sonida Senior LivingSonida Senior Living is one of the nation’s leading operators of independent living, assisted living and memory care communities for senior adults. The Company operates 71 communities that are home to nearly 7,800 residents across 18 states providing comfortable, safe, affordable communities where residents can form friendships,...


  • Dallas, United States InfoVision Inc. Full time

    Job Title: Technical Product ManagerLocation: Dallas, TXDuration: Long-Term Responsibilities:Work closely with stakeholders and domain specialists to understand their needs, challenges, and objectives, and translate them into actionable use cases and product requirements.Need to have worked on Data Science BackgroundNeed to have experience in Health Care...


  • Dallas, United States InfoVision Inc. Full time

    Job Title: Technical Product ManagerLocation: Dallas, TXDuration: Long-Term Responsibilities:Work closely with stakeholders and domain specialists to understand their needs, challenges, and objectives, and translate them into actionable use cases and product requirements.Need to have worked on Data Science BackgroundNeed to have experience in Health Care...


  • Dallas, United States Michael Baker International, Inc. Full time

    Michael Baker International is currently seeking a Senior Technical Manager Texas Bridges. This position can be situated in any of our Texas offices and will support our bridge practice Statewide. The Senior Technical Manager provides technical exp Technical Manager, Technical, Bridge, Structural Engineer, Department Manager, Manager, Technology,...


  • Dallas, United States ZimZee Recruiting Full time

    ZimZee Recruiting is looking for a Sr. Account Manager for our Aerospace client in the Midwest. This is a technical sales position, and the ideal candidate will have strong technical and sales acumen, with a history of exceeding quota. This role focuses on building and nurturing existing relationships with senior-level decision-makers and influencers at...


  • Texas, United States Abbott Full time

    Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.This...


  • Dallas, United States Aurora Innovation Full time

    Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. The Aurora Product Strategy team drives the development of our roadmap and plans to transform the logistics industry and...


  • Dallas, United States BGSF Full time

    We are seeking a Senior Staff Accountant to handle the full-cycle accounting for 3-5 properties including producing property-level financials. This is an ideal opportunity for someone interested in working for a private equity sponsored real estate and operating business investment platform. The Senior Staff Accountant should have proficient knowledge of: ...


  • Dallas, United States ZimZee Recruiting Full time

    ZimZee Recruiting is looking for a Sr. Account Manager for our Aerospace client in the Midwest. This is a technical sales position, and the ideal candidate will have strong technical and sales acumen, with a history of exceeding quota. This role focuses on building and nurturing existing relationships with senior-level decision-makers and influencers at...


  • Dallas, United States PriceSenz Full time

    Job DescriptionJob DescriptionJob Title: Senior Technical Writer Location: Dallas, TX Job Type: Full Time Permanent Company Overview:Our Client is a leading telecommunications company dedicated to revolutionizing wireless connectivity. Our innovative solutions empower service providers and enterprises to deliver high-speed internet access and robust network...


  • Dallas, Texas, United States Nisum Full time

    Nisum is a leading global digital commerce firm headquartered in California, with services spanning digital strategy and transformation, insights and analytics, blockchain, business agility, and custom software development. Founded in 2000 with the customer-centric motto “Building Success Together®,” Nisum has grown to over 1,800 professionals across...


  • Dallas, United States Sangoma Full time

    UCaaS Technical Product Manager - Remote At Sangoma, we believe in an audaciously simple value proposition - highly scalable solutions and unparalleled service reliability. We foster robust business partnerships within our customer and channel partner ecosystem by providing the world's most complete and integrated managed services. As we embark on a journey...


  • Austin, Texas, United States Procore Technologies Full time

    Job Description We are looking to hire a Senior Product Manager to own the strategy and execution of the new Materials solution in the Resource Management group. This Product Manager will work with a remote team to launch this new solution, integrate it with the rest of Procore, iteratively improve with feedback from enterprise customers, and regularly...


  • Dallas, Texas, United States Steer Health Full time

    We're seeking an experienced and driven Technical Project Manager to lead the development and implementation of cutting-edge digital healthcare solutions. This is an exceptional chance to shape the future of healthcare delivery, working with a talented and passionate team in a dynamic startup environment. Requirements Project Planning & Execution: Develop...


  • Dallas, United States Infoblox Full time

    Description It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc . magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are...


  • Dallas, United States Regal Executive Search Full time

    Senior to Senior Manager- Accounting Advisory / Technical Accounting Job Number: 2424 Job Description Senior Assocaite to Senior Manager – Accounting Advisory / Technical Accounting Manager-level financial consultants work closely with senior management of Fortune 500, mid-cap and start-up companies. Managers lead project teams and interact with clients...


  • Dallas, United States Frontier Communications Full time

    Senior Managed Security Product Manager At Frontier, seeing what's beyond the horizon is in our fiber. And weve been doing just that for over 80 years connecting communities with emerging communications technology across the country. At Frontier, Product Manager, Security, Manager, Product Development, Product Management, Customer Experience


  • Dallas, United States Midea Full time

    Midea America Corp. is one of the world’s largest home appliance brands, offering the most comprehensive selection of products in the world to fully serve the needs of day-to-day living at home, at work, or anywhere else you go. In North America we strive to aim high, put the customer first, transform and innovate the marketplace, utilizing our commitment,...


  • Dallas, United States Infovision Full time

    Responsibilities: Strategic Planning and Analysis: Engage in strategic discussions, conduct in-depth analysis, and ideate with business stakeholders to elevate the consumer experience through innovative AI applications. Synthesize complex business requirements into clear, actionable strategies and product visions. Technical Validation and Design: Utilize...