Implementation Manager

2 weeks ago

Boston Massachusetts, United States Workable Full time
Workable makes software to help companies find and hire great people. We get recruiting and its role in building healthy workplaces — which is why we’re proud more than 20,000 teams around the world use Workable to do exactly that. And while we take recruiting seriously, we don’t take ourselves too seriously. At Workable, you’ll find smart people who have fun, learn and innovate, and help others do the same. We brainstorm, we laugh, and, occasionally, we party (there’s a lot to celebrate), but we also appreciate people’s need for quiet time and focused work. We respect everyone, we hire the best, and make sure every experience is special.

We are growing fast and looking for an Implementation Manager to join our team. You will be responsible for managing the implementation process of Workable's Recruiting & HR solutions for new customers, as well as consulting on custom professional services offerings. You will collaborate with cross-functional teams, including Sales, Product, and Technical Support, to ensure a smooth and successful implementation experience for our customers. Providing a top-tier implementation is key to help customers achieve value with Workable and drive retention.

This role requires strong project management skills, excellent communication and interpersonal skills, and a customer-centric mindset. You will work closely with customers to understand their needs, provide guidance on best practices, and drive successful adoption of our solutions. You will also monitor implementation timelines and milestones, and proactively address any issues or concerns that arise during the implementation process. We are looking for someone who is highly motivated, detail-oriented, and able to thrive in a fast-paced, dynamic environment.

Requirements

3+ years of experience in customer implementation/onboarding, project management or consulting

Knowledge of HR and recruiting processes and technology and/or SaaS products is a plus

Bachelor's degree preferred

Strong project management skills with the ability to manage multiple implementation projects simultaneously and prioritize tasks effectively

Excellent communication and interpersonal skills, with the ability to build relationships with customers and navigate difficult conversations

Analytical skills for requirements analysis and problem-solving

Responsibilities

Manage the onboarding process for new customers onto the HR and recruiting platform

Manage customer relationships, acting as the primary point of contact for any implementation request

Analyze customer requirements and configure the platform to their specifications

Collaborate with internal teams (e.g., development) to implement complex configurations and custom development

Estimate project timelines and plan custom development efforts as needed

Provide ongoing product expertise and support to the sales and account management teams

Provide ongoing professional services to existing customers, including custom development and additional configurations

Benefits

Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better. On top of an exciting, vibrant and intellectually challenging workplace, we offer:

Health & Wellness Benefits

Retirement Plan

Generous PTO

Apple gear

Workable is most decidedly an equal opportunity employer. We want applicants of diverse background and hire without regard to race, color, gender, religion, national origin, ancestry, disability, age, sexual orientation, or any other characteristic protected by law.

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