Implementation Consultant I
3 weeks ago
Implementation Consultant (SaaS)We are seeking a passionate and skilled Implementation Consultant who will be responsible for mid-market and enterprise-level software implementations. Additionally, this role will play a key part in the discovery and configuration design process, platform configuration, testing efforts, training and production rollout. This position requires the ability to learn and retain a deep understand of a SaaS-based retail merchandising application and leverage that knowledge to drive customers to successful outcomes.As part of a growing team under the direction of the Implementation Team Manager, this role will have a high level of interaction within Professional Services, Product, and Support teams. This individual will maintain a knowledge base in line with product development and will provide input to a formalized methodology to support implementation and ongoing services.RESPONSIBILITIESGain a level of product knowledge to become the trusted advisor and expert for Professional Services internally & externally.Manage customer expectations on all business-level aspects of professional services engagements.Advise customers on best practices for deploying a Saas-based retail platform.Partner with customers to understand true business requirements as a basis for system configuration.Lead small sized implementation projects independently.Provide updates and thorough & detailed documentation.Proactively contribute to internal process development and delivery methodologies to increase repeatability and efficiency.Report project status to project management in line with internal guidelines.QUALIFICATIONS2-4 years in a customer-facing consulting role within a SaaS professional services organization (software or agency)Skilled at driving discovery and system configuration design conversations and ability to simplify & communicate to non-technical users.Test script development, execution and reconciliation.Proven track record of meeting or exceeding timelines and commitmentsExceptional problem solving, troubleshooting, and project management skills.Understands basic integrations and database principalsHas worked within a retail-based software platformExperienced with retail merchandising and/or customer retail operationsHas delivered within the framework of both agile and waterfall methodologiesHas built or contributed to user guides and internal services methodologies
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