Telemedicine Care Coordinator

2 weeks ago

Addison Texas, United States Concentra Full time
Overview:
Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

 

The Telemedicine Care Coordinator is the face of Concentra, making a positive difference in the patient experience and quality of care. The Telemedical Care Coordinator will begin with a video intake session, virtually assisting patients with their healthcare needs and coordinating care with a Telemedicine Physician or Concentra center. In this position, a positive attitude, ability to make decisions and provide excellent communications will make a direct, meaningful impact on the patient experience.

Responsibilities:
Welcome patients and obtain medical histories from patients; verify patient

Coordinate patient care through video intake call

Collect and document patient information to include demographics, chief complaint, review of medications, and allergies

Screen and triage patients based on intake questions

Route patient to Concentra doctor or other appropriate care

Administrative duties as needed including scheduling appointments, contacting patients and customers, and answering calls

Document in electronic medical record

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

 

Qualifications:
Education Level: High School Diploma or GED

 

Job-Related Experience

Customarily has at least one year of experience with patient interaction via phone and video, preferred

Customarily at least one year of working in a healthcare office environment, required

Bi-lingual - conversional fluent, can read and write in both English and Spanish, is a plus

 

Job-Related Skills/Competencies

 

Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility

Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions

Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism

The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies

Demonstrated intermediate knowledge of PCs, Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications

Demonstrated effective communication and interaction with employers, patients, providers and other employees

Strong ability to work in a team environment, as well as independently when required

Knowledge of telemedicine a plus

Must possess a personal sense of urgency

Ability to effectively multi-task and adapt to changing business priorities

Excellent time management and organizational skills are required

Working knowledge of medical office administration and procedures

Additional Data:
This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

 

Concentra is an equal opportunity employer, including disability/veterans

 

 

  • Telemedicine Care Coordinator

    2 weeks ago

    Addison, United States Concentra Career Choice Full time

    Overview: Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can...

  • Telemedicine Care Coordinator

    2 weeks ago

    Addison, United States Concentra Full time

    Overview: Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can...

  • Psychologist Telemedicine Full Time PSYPACT

    3 weeks ago

    Addison, United States Concentra Full time

    Overview Concentra is expanding its telemedicine behavioral health division and we're looking for a psychologist to join our team! As a member of our team, you'll be responsible for providing care to a patient population surrounding Occupational Health. You will be diagnosing and treating mental health conditions in collaboration with other mental health...

  • Psychologist Telemedicine Full Time PSYPACT

    3 weeks ago

    Addison, United States Select Medical Full time

     Concentra is expanding its telemedicine behavioral health division and we're looking for a psychologist to join our team! As a member of our team, you'll be responsible for providing care to a patient population surrounding Occupational Health.  You will be diagnosing and treating mental health conditions in collaboration with other mental health...

  • Pediatric Emergency Clinical Nurse Coordinator RN

    4 days ago

    Addison, United States Medical City Dallas Full time

    Description IntroductionMedical City Dallas is committed to investing in the latest technology enabling nurses to work more efficiently. Are you passionate about delivering patient-centered care? Submit your application for Pediatric Emergency Clinical Nurse Coordinator RN position and spend more time at the bedside with the patient.BenefitsMedical City...

  • scheduling Coordinator

    4 weeks ago

    Addison, United States Medix Infusion Full time

    Medix Infusion is growing and we need to add a Scheduling Coordinator to our Patient Services Team! Join the Scheduling Team as a dedicated scheduler. Main contact for all interactions with care team members. Work as a team to ensure adherence to Company policies associated with record establishment, retention, maintenance and confidentiality. Ideal...

  • Home Care Supervisor

    7 hours ago

    Addison, United States Golden Touch Home Care Services, LLC Full time

    Job Summary: Compensation & Benefits: - Hourly pay rate of $18.50, paid semimonthly - Full-time position with a benefits package including health insurance, vision insurance, paid time off - Opportunities for career growth and development within the company **Responsibilities**: - Manage a team of caregivers, including hiring, training, scheduling, and...

  • Home Care Supervisor

    3 days ago

    Addison, United States Golden Touch Home Care Services - Addison Full time

    Job DescriptionJob DescriptionJob Summary:Golden Touch Home Care Services, LLC is seeking a dedicated and compassionate Home Care Supervisor to join our team in Addison, Illinois. This is a full-time, hourly position in the senior home care (non-medical) industry and is a management role. The Home Care Supervisor will be responsible for overseeing all...

  • Patient Care Technician

    5 days ago

    Addison, United States WellNow Urgent Care Full time

    WellNow Urgent Care takes pride in creating an environment filled with meaningful work and opportunities by investing in our colleagues. We offer competitive salaries and a comprehensive benefits package which includes numerous continuing education options. WellNow has over 180+ locations across New York, Illinois, Indiana, Ohio, Michigan, Pennsylvania, and...

  • Telehealth Liaison, LVN

    5 days ago

    Addison, United States Cantex Continuing Care Network Full time

    Job DetailsJob Location ADVANCED PRIMARY CARE PRACTICE - Addison, TX DescriptionLVN Required. Remote/Field position. Afterhours 2pm or later start time and/or weekendsJob Summary: The Telehealth Liaison is responsible for triaging SNF patients that are appropriate for Telehealth visits. This will include taking vitals and initiating Telehealth call to...

  • Prevention Coordinator

    1 month ago

    Addison, United States Northeast DuPage Family and Youth Services Full time

    **Northeast DuPage Family and Youth Services (NEDFYS) **is a not-for-profit social service agency with a mission to provide accessible, high-quality, community-based mental health and social services to residents in DuPage County. NEDFYS serves under-resourced residents through individual counseling services, partners with other community agencies and...

  • Patient Safety Coordinator

    1 week ago

    Texas City, United States HCA Houston Healthcare Mainland Full time

    **Introduction**:** Do you have the career opportunities as a Patient Safety Coordinator in your current role? We invest in what matters most to healthcare employees like you - at home, at work, and at every stage in your career. We have an exciting opportunity for you to join HCA Houston Healthcare Mainland which is a part of the nation’s leading provider...

  • Talent Acquisition Coordinator

    2 days ago

    Addison, United States Heritage Grocers Group Full time

    At Heritage Grocers Group, how we work is defined by shared values that include absolute integrity, respect, and collaboration. However, it's more than that; it's smart and highly driven people united in purpose to serve one another. Bring your energy and unique perspective and you'll have the opportunity to grow with us professionally, personally, and...

  • Youth Program Coordinator

    3 days ago

    Addison, United States Northeast DuPage Family and Youth Services Full time

    **Northeast DuPage Family and Youth Services (NEDFYS) **is a not-for-profit social service agency with a mission to provide accessible, high-quality, community-based mental health and social services to residents in DuPage County. NEDFYS serves under-resourced residents through individual counseling services, partners with other community agencies and...

  • Surgery Scheduler/Prior Authorization Specialist

    3 days ago

    Addison, United States Direct Orthopedic Care Full time

    Job DescriptionJob DescriptionMissionAs the Surgery Scheduler/Prior Authorization Specialist, I report to the Director of Surgical Services. I create a connection with DOC guests and ensure that our value of tenacious caring occurs. I do this by understanding the value of communication, a helpful hand and the importance of relating to one’s needs.Lead...

  • Talent Acquisition Coordinator

    3 days ago

    Addison, United States Heritage Grocers Group Full time

    At Heritage Grocers Group, how we work is defined by shared values that include absolute integrity, respect, and collaboration. However, it's more than that; it's smart and highly driven people united in purpose to serve one another. Bring your energy and unique perspective and you'll have the opportunity to grow with us professionally, personally, and...

  • Talent Acquisition Coordinator

    5 days ago

    Addison, United States Heritage Grocers Group Full time

    At Heritage Grocers Group, how we work is defined by shared values that include absolute integrity, respect, and collaboration. However, it's more than that; it's smart and highly driven people united in purpose to serve one another. Bring your energy and unique perspective and you'll have the opportunity to grow with us professionally, personally, and...

  • Talent Acquisition Coordinator

    4 days ago

    Addison, United States Heritage Grocers Group Full time

    At Heritage Grocers Group, how we work is defined by shared values that include absolute integrity, respect, and collaboration. However, it's more than that; it's smart and highly driven people united in purpose to serve one another. Bring your energy and unique perspective and you'll have the opportunity to grow with us professionally, personally, and...

  • Talent Acquisition Coordinator

    2 hours ago

    Addison, United States Heritage Grocers Group Full time

    At Heritage Grocers Group, how we work is defined by shared values that include absolute integrity, respect, and collaboration. However, it's more than that; it's smart and highly driven people united in purpose to serve one another. Bring your energy and unique perspective and you'll have the opportunity to grow with us professionally, personally, and...

  • Customer Care Representative

    1 day ago

    Addison, United States Sun Technologies Full time

    Job Title : Customer Care Representative Required Skills : WCS, Vocational Certification and Microsoft Office Location : Addison,Texas **Job Description** **Responsibilities:** * Position responsible for ensuring contractual obligations with customers are met on a work order and systems basis; Coordinates activities associated with product/service resolution...