Telemedicine Care Coordinator
2 weeks ago
Overview:
Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.
The Telemedicine Care Coordinator is the face of Concentra, making a positive difference in the patient experience and quality of care. The Telemedical Care Coordinator will begin with a video intake session, virtually assisting patients with their healthcare needs and coordinating care with a Telemedicine Physician or Concentra center. In this position, a positive attitude, ability to make decisions and provide excellent communications will make a direct, meaningful impact on the patient experience.
Responsibilities:- Welcome patients and obtain medical histories from patients; verify patient
- Coordinate patient care through video intake call
- Collect and document patient information to include demographics, chief complaint, review of medications, and allergies
- Screen and triage patients based on intake questions
- Route patient to Concentra doctor or other appropriate care
- Administrative duties as needed including scheduling appointments, contacting patients and customers, and answering calls
- Document in electronic medical record
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications:Education Level: High School Diploma or GED
Job-Related Experience
- Customarily has at least one year of experience with patient interaction via phone and video, preferred
- Customarily at least one year of working in a healthcare office environment, required
- Bi-lingual - conversional fluent, can read and write in both English and Spanish, is a plus
Job-Related Skills/Competencies
- Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
- Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
- Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
- The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
- Demonstrated intermediate knowledge of PCs, Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications
- Demonstrated effective communication and interaction with employers, patients, providers and other employees
- Strong ability to work in a team environment, as well as independently when required
- Knowledge of telemedicine a plus
- Must possess a personal sense of urgency
- Ability to effectively multi-task and adapt to changing business priorities
- Excellent time management and organizational skills are required
- Working knowledge of medical office administration and procedures
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