Region Operations Manager
Found in: Resume Library US A2 - 7 days ago
SUMMARY
The Region Operations Manager is responsible and accountable for leading and directing their assigned market area operations to achieve ongoing service revenue growth, profitability, and productivity, quality, and service levels.
This position will be responsible for the management and administration of general business operations for their market area. This position provides strategic leadership as well as the day to day management of a team of Branch and District Managers and Field Service Technicians.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Developing, maintaining, and managing a highly technical field service organization
Oversight remote team of managers, field service technicians and office administrative staff
Establishing and growing customer relationships
Strategy focused on meeting or exceeding financial metrics
Developing strategies and operation plans to address current and future business needs
Understanding and anticipating customer expectations
Talent development
Increasing employee retention and engagement levels
Responsible for a $15-$40M budget, 3-7 cost centers, and 3-8 direct reports. Span of control is between 130-175 employees.
Other responsibilities or special projects not specifically listed may also be assigned.
Supervisory Responsibilities
This position has direct supervisory responsibilities and carries out these responsibilities in accordance with ITW’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, coaching for performance, and resolving problems.
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