CSS Tech Senior

4 weeks ago

Dayton Ohio, United States Kettering Health Full time
Overview:

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

 

Campus Overview:
Kettering Health Main Campus

Kettering Health Main Campus, formerly Kettering Medical Center, is the flagship hospital of Kettering Health and has been serving Kettering, Ohio and the Greater Dayton area since 1964.

The facility includes the Benjamin and Marian Schuster Heart Hospital, maternity service with a level III neonatal intensive care unit (NICU), and level II Emergency Care.

In 2020, KH Main Campus received an “A” from the Leapfrog Group, a national patient safety watchdog, ranking among the safest hospitals in the United States.

Received 4 Star Baby-Friendly Hospital status by the Ohio Hospital Association.

Awarded as one of the 50 Top Cardiovascular Hospitals by IBM Watson Health in 2020.

Kettering received the Outstanding Patient Experience Award by Healthgrades (2017-2019).

Accredited by the American College of Emergency Physicians as a Level 3 Geriatric Emergency Department.

465-bed hospital (includes newborn beds)

Responsibilities & Requirements:
Job Summary:

This position works extensively with the incident management system and is responsible for fulfilling end user requests and resolving issues on computing devices in accordance with established SLAs and IS/Field Services procedural standards. Provides major project support in addition to moves, adds and changes for hospitals, doctor’s offices, and community health centers according to project schedules. Triages and prioritizes incoming issues according to guest impact, patient safety and project timelines. Adapts to constant changes in the technology environment brought in to support clinical and business initiatives. 

                                                                                                      

Preferred Qualifications:
Job Requirements

Education

·        Associate degree or equivalent combination of education, certification, and experience

 

Work Experience

·        5+ years of relevant IT (Information Technology) experience required

 

Licenses, Certifications and Registrations

Obtain applicable certifications within 2 years of hire, when required.

·        ITIL Certified (Information Technology Infrastructure Library)

·        CompTIA A+ Certification (Computer Technology Industry Association)

·        Additional certifications as required for specific roles

 

Skills

Character

·        Serves with humility.  Has a seek-first-to-understand mentality.  Is a caring servant leader.  

·        Seeks wisdom.  A self-starter in developing themselves.  Driven by curiosity to proactively learn and innovate.  Has the heart of a learner.     

·        Builds trust.  Develops healthy, collaborative relationships. 

 

Competencies

·        Possesses excellent communication and collaboration skills with the ability to interact effectively with teams and customers

·        Works within the defined standard processes, systems, and frameworks

·        Demonstrates flexibility, adaptability, and prioritization skills

 

Essential Functions

·        Serve as a mentor and trainer to the team in a complex supported end user technology.

·        Receive escalated request/incident tickets, analyze and troubleshoot complex problems, and develop creative solutions.

·        Lead in documenting desktop solutions in the department Knowledge Base for reference by team members.

·        Leadership role in project teams in the implementation of application version upgrades, updates, and enhancements. Conduct end-user training, install software, and provide targeted end-user support during deployments.

·        Leadership in creating support structures (procedures, security, etc.) for technologies within assigned area of expertise. Train and orient Desktop Technicians and other team members on these technologies.

·        Assist in improving the configuration and support of end-user networked devices, such as printers, tablets, netbooks, etc.

·        Maintain and administer back-end desktop support systems.

·        Collaborate and assist IS Application and Shared Services teams in the design, configuration, and implementation of new and upgraded technologies.

·        Participate in the on-call schedule to provide desktop support during off hours.

·        Perform the responsibilities of a Desktop Technician as needed.

 

New Hire/Annual Competencies  

Annual competencies evaluated, as required for the position:

·        IS Leadership Development Program

·        Annual Mandatory Education

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