Sr Claims Rep
Found in: Resume Library US A2 - 2 weeks ago
Job Summary: Conducts all necessary investigations in a timely manner on all types of claims and RTW cases to determine the facts and / or activities resulting in expenses related to the reported incident or case.
Essential Functions / Process Responsibilities (other duties may be assigned)
- Handles complex claims and investigations
- Provides ongoing training for assigned client groups
- Handles all escalated customer service issues
- Conducts investigations on all types of claims and RTW cases and provides recommendation for best course of action
- Reviews and interprets existing, new, or proposed OSHA regulations, updates to department staff as necessary
- Investigates and documents hazard reviews; analyzes, evaluates, and presents recommendations
- Coordinates litigation case management to ensure cost containment; attend trials when needed, reports on trial to management, ensures clear and concise communication between defense attorney and management
- Manage incident reports and determine appropriate action plan
- Communicates with all partners, customers and other third parties who have filed an incident report to determine an appropriate action plan and to provide the best possible customer service
- Reviews and evaluates reports of occupational injuries, determine eligibility, and administers any and all benefits due in accordance with the provisions of the Work Injury Benefit Plan
- Facilitates subrogation/recovery efforts from third parties responsible
- Coordinates the effective administration of the Return to Work Program
- Conducts more intensive investigations for referred cases
- Continuously reviews, sets, and monitors reserves to reflect appropriate levels of exposure
- Reviews and approves payments on all cases within assigned authority
- Ensure adequate reserving, communication, and effective resolution on attorney represented or litigated cases
- Serves as corporate representative, witness, etc.
- Facilitates property claims, work injury, general liability
- Instills a safety culture and supports all safety initiatives
- Serves as subject matter expert and acts as a resource for team members and assigned client groups all claim types
- Mentors others
Preferred Education and Experience
- A related degree or comparable formal training, certification, or work experience
- 5+ years of experience handling complex litigation case management, high valued cases, high risk cases that involve umbrella carrier, medical management on work injury cases, Return to Work program -, subrogation / recovery management, etc.
- Current Casualty Lines Claims Adjuster license (17-02) through the Texas Department of Insurance
- Valid Texas driver's license, no DUI, and no more than 2 moving violations in last 2 years
Preferred Key Competencies
- Comprehensive working knowledge of PPO utilization, communication with medical network, medical terminology, etc.
- Working knowledge of OSHA regulations
- Understanding of project management process
- Advanced customer service and telephone skills
- Advanced negotiating skills
- Intermediate PC skills, including MS Office and a Claims Management System
- Bi-lingual (English - Spanish) skills (preferred)
- Ability to interface with regulatory agencies, division and corporate staff, professional associations, etc.
Physical and Other Requirements
- Function in a fast-paced, retail, office environment
- Travel by car or plane with overnight stays
- Work extended hours; sit for extended periods
- Available for emergency contact 24 hours a day
LEG323
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