Compounding Pharmacy Care Rep

3 weeks ago

San Antonio Texas, United States H-E-B Full time
Job Description:
H-E-B operates over 250 pharmacies throughout Texas, and our specialized Compounding Pharmacy creates and fills customized prescriptions for our patients. Joining the H-E-B Compounding Pharmacy team is an opportunity to make a difference, help people live healthier lives, and provide a level of service that extends beyond filling prescriptions.

As a Compounding Pharmacy Care Rep (PCR), you'll work as part of a team that exceeds patient expectations through delivery of excellent, accurate, and efficient services. You'll assist Customers and help keep the Pharmacy running smoothly by ensuring the department is clean and properly stocked.

Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

Do you have a:
HEART FOR PEOPLE... commitment to work hard to make sure People come first?
HEAD FOR BUSINESS... a desire to work in a fast-paced, hands-on environment?
PASSION FOR RESULTS... initiative to step up and do what needs doing?

We are looking for:
- someone who is at least 18 years of age
- strong communication and customer service skills

What is the work?
Pharmacy Operations / Customer Service:
- Receives written, refill, and third-party prescriptions; verifies complete patient information; processes in RxEVO
- Reviews patient preferences notes (container, flavor, capsule color, etc.) on compound prescriptions
- Educates Patients and Partners on the process of Compounded prescriptions, cost, and delivery / pickup options
- Reviews current and future compound orders to ensure on-time and efficient delivery / pickup at correct location
- Generates prescription paperwork; files / maintains prescription hard copies; processes signature receipts in system
- Files, maintains, and retrieves prescriptions in the Will-Call area; processes customer transactions at register
- Ensures patient counseling is provided on all applicable prescriptions, following TSBP regulations and H-E-B SOPs
- Follows proper procedures; ensures the correct medicine is delivered to correct patient
- Completes medical intake forms
- Ensures privacy and confidentiality of Personal Health Information (HPI) as required by HIPAA
- Participates in / may help schedule Rx Screening events, flu shots, immunizations, or other Professional Services events / programs
- Answers customer questions regarding products; assists with selections; provides excellent customer service
- Performs cleaning duties in the Pharmacy; takes out trash; cleans / sanitizes prep areas, equipment, sales floor, display cases, shelf edge, etc.
- Complies with all Store, department, and process SOPs
- Complies with all safety guidelines

Receiving / Stocking:
- Manages UPS exceptions
- Receives inventory and reviews for accuracy on all incoming loads; stages inventory for stocking
- Ensures quality of incoming products by physically inspecting packaging and verifying code dates
- Accurately stocks inventory; participates in daily return-to-stock procedures
- Communicates vendor stock conditions / levels to appropriate parties; maintains solid Partner and vendor relations
- Processes invoices daily; reviews incoming invoices and outgoing credits to ensure accurate completion; properly files paperwork
- Uses online tools to ensure vendors are given consistent and timely credit on DSD merchandise
- Researches / resolves unusual billing issues with the appropriate parties; escalates as necessary
- Maintains a return goods station for all damaged product
- Performs established product processes to assure asset protection and reduce shrink
- Maintains department; stocks product and rotates items as needed; merchandises products
- Checks shipments for out-of-date / damaged products to ensure freshness and quality
- Maintains standards in shrink, safety, inventory control, and sanitation

Inventory Management:
- Assists with inventory control; loads, unloads, and moves Product
- Orders all necessary products from DSD vendors, as needed (supplies, equipment, ingredients, etc.)
- Uses H-E-B Symbol and SRS applications; follows the 8-step process
- Executes all new item placement and Store-assigned category updates
- Assigns a Product Shelf Assignment (PSA) to all plan-o-gram items and displays
- Properly sets up plan-o-grams; audits to ensure accuracy
- Ensures ad, price, and item sign accuracy
- Builds, stocks, maintains, and takes down store displays
- Ensures integrity of shelf tags and signage in department; prepares tags as needed

What is your background?
- Minimum age 18 (mandatory)
- High School Diploma or equivalent
- 1+ years of experience in a retail environment
- Pharmacy experience preferred
- Experience in new item cut-ins, refresh process, and reviewing plan-o-grams for accuracy (is a plus)

Do you have what it takes to be a Compounding Pharmacy Care Representative at H-E-B?
- Understanding of general safety guidelines
- Strong communication and interpersonal skills
- Strong customer service skills and phone etiquette skills
- Computer skills (e.g., MS Office, H-E-B systems and applications)
- Reading / writing skills
- Organization skills; detail-oriented
- Ability to properly handle confidential information
- Ability to prioritize tasks and work with little direct supervision
- Ability to work as part of a team; willing to pitch in at any moment for any reason; open to cross-training

Can you...
- Function in a fast-paced, retail environment
- Stand for extended periods
- Work extended hours / rotating weekend schedules; remain flexible to the needs of the business
- Manage in excess of 50 lbs

03-2020

RX3232

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