AHLA Leader In Development

Found in: Resume Library US A2 - 1 week ago

Hot Springs Virginia, United States Omni Hotels & Resorts Full time
Overview:
The Homestead

 

 

Our employees are what make The Omni Homestead what it is. Since 1766, they’ve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

 

The Omni Homestead’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Homestead may be your perfect match.

Job Description:
The F&B Leader-in-Development (LID) program is a 18-month program designed to develop graduates into successful managers in the division they wish to pursue. The F&B LID will spend 40 hours each week working within the department training and 10 hours completing Learning Commitments throughout the training property for a total of 50 hours.  Learning Commitments are projects that will allow LIDs to learn about general hotel operations, as well as the details and functions of their division.  Each commitment will provide resources and evaluation criteria.  The graduates will get to explore the Beautiful Omni Homestead Resort and all it has to offer. Onsite housing and meal plans available.

Responsibilities:
 

Enthusiastic greeting of customers (by name if possible)

Display conduct in an appropriate manner always in accordance with the Omni Hotels and the PGA of America

Working knowledge of operation (36 holes, practice facility, etc.)

Render professional advice, opinions, assistance, and services as required.

Perform duties and meet requirements for sales, rentals, tournament golf leagues, and services which the Director of Golf, Head Golf Professional, and Assistant Professionals deems necessary.

Book starting reservations

Promote the interests of the resort in providing service to the guest.

Assist in presentation of golf shop

Assist Merchandise Manager with any inventory counts.

Maintain and balance daily cash register.

Provide a customer friendly environment.

Ability to answer any questions related to resort.

Handle registration of players.

Responsible for assigned shift, assisting in overall management..

Assist in overall supervision of the department as outlined in manager’s job description.

Follow up on established training steps.

Handle guest comments and complaints and ensure guest satisfaction.

Communicate with guests and receive feedback.

 

Assist manager in; scheduling, completing weekly payroll, and forecasting both weekly and monthly.

Participate in interviewing new employees as needed.

Prepare maintenance request and follow-up

Any other duties as assigned by management 

Responsible for assigned shift, assisting in overall management..

Assist in overall supervision of the department as outlined in manager’s job description.

Complete environmental checklist for dining room.

Spot check liquor pars and order daily supplies.

Hold pre-meal meetings.

Follow up on established training steps.

Handle guest comments and complaints and ensure guest satisfaction.

Communicate with guests and receive feedback.

Stay on the floor during peak hours.

Observe, teach and correct staff’s service.

Examine food preparation and beverage presentation.

Maintain condition of dining room, mini bar and room service.

Assist manager in; scheduling, completing weekly payroll, and forecasting both weekly and monthly.

Participate in interviewing new employees as needed.

Prepare maintenance request and follow-up.

Monitor food and liquor requisitions and food waste.

Check bar controls, shot glass use, red lining, and bottles totally empty daily

Qualifications:
 

4 year college degree required, preferably in a related field.

Must have the ability to manage deadlines.

Understanding of golf financials.

General knowledge of Microsoft Word, Excel, and PowerPoint.

Must have a strong attention to detail as well as strong customer service skills.

Must be able to work a flexible schedule, including weekends and holidays.

Must know emergency procedures and work to prevent accidents.

 

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: and the following link is the 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .

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