Quality Assurance Agent

3 weeks ago

Allentown Pennsylvania, United States BusPatrol Full time
Overview:
Role:             Quality Assurance Agent

Location:       In Office Role (Allentown, PA)

Job Type:      Fixed term position (Contract end date 6/30/2025-opportunties for extension)

Schedule:     Monday to Friday-8-5pm

Travel:          0%

This role is instrumental in helping to identify motorists who illegally pass stopped school buses, endangering the lives of young children.

Candidate will have a background in Quality Assurance and Data Analytics, with a strong emphasis on researching/correcting errors in a high-volume data entry work environment. Capable of escalating issues and supporting process improvements.

Responsibilities:
Analyze and review large volumes of processed video events and provide validation to processed citations for accuracy.

Responsible for validating and enforcing the accuracy of all processed events, requires keen attention to detail for identifying false positives, errors, and recovery options within the department.

Identify and recover all possible missed citations which directly impact our business effectiveness, reputation, and revenue.

Record, analyze, and distribute statistical information.

Accurately document and correct each error found in quality review, providing performance feedback to leadership.

Understand and strive to meet or exceed Quality Assurance metrics/KPI’s while providing accurate and quality evidence packets by adhering to standards and guidelines.

Verify the accuracy of work in the evidence package creation and printing functions to ensure overall quality.

Responsible for assisting the Quality Assurance Team Lead with meeting operational objectives by contributing data input as well as supporting the entire operational team in cross-training initiatives to assist departmental workload.

Qualifications:
High school diploma or GED required.

1 to 2 years of experience in Quality Assurance, Data Analytics, or a similar role.

Superior level of attention to detail and proficiency reviewing and editing online video content.

Excellent communication skills and strong analytical abilities (critical thinking and problem-solving skills).

Adaptability and Flexibility. The ability to work well in a fast-paced, dynamic work environment.

Ability to perform repetitive work (meet hourly quotas of video reviewing/evidence packet creation).

Superior level of attention to detail and accuracy in a repetitive, task-oriented environment.

Strong time management and organizational skillset.

Demonstrated intermediate level (or above) proficiency in Microsoft Office Suite products (MS Office, Excel, and Word)

Proficiency with technology (navigating cloud- based resources, IT software, and internet platforms

BusPatrol Value Proposition:
WHO WE ARE

BusPatrol is a technology company with a public safety mission. Through relentless innovation and discovery, we are strengthening trust, safety, and transparency across the student transportation space and making the trip to and from school safer for students. As a leader in smart transportation, BusPatrol brings cutting-edge AI, machine learning and IoT safety tech solutions to school buses across North America. BusPatrol’s technology has been deployed onto more buses and has been used to issue more school bus stop arm citations than any other company in the world.

 

WHAT WE OFFER

BusPatrol employees get:

· A competitive salary and benefits package

· Comprehensive personal time off, including volunteering and birthday days off

· An opportunity to help build a company dedicated to children’s safety

· The chance to join an innovative and dedicated team, focused on leading edge technology

· The occasion to participate in BusPatrol’s culture of safety, learning, and teamwork

BusPatrol’s school bus safety programs are violator-funded, meaning that those who break the law pay for the technology that protects children. We build solid partnerships in the communities in which we operate which, coupled with our innovative business model, leads to sustainable efforts to change driver behaviors.

 

HOW WE WORK

On our mission to make the journey to and from school safer for children, the way we work together and with our partners is built on foundational cultural pillars.

· SAFETY Safety is our focus, for the children we protect and for each other. We follow the letter and spirit of occupational safety law, relentlessly employ safety best practices, and foster learning and development on our worksites. We are safe to be ourselves and to make mistakes, and we create safe environments for our teams.

· CONNECTION We build strong relationships and teams in support of our mission. We promote and provide opportunities for employees to grow together.

· EXCELLENCE We commit to innovation and quality work in support of our mission and each other. The children we safeguard are at the forefront of our decisions and actions and we excel on their behalf.

· IMPACT We measure success by fulfilling our mission and keeping the company strong. We invest our time and energy in the actions that deliver results for students and for their communities.

 

We are looking for a valued member of the BusPatrol team to assist us in our quest to improve children’s safety. This is an important role for us and a great opportunity for the right candidate. Our environment is inclusive, diverse, ignited, built on integrity, and deeply committed.

 

The US salary range for this position is provided in this posting. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Partner can share more about the specific salary range for your preferred location and skill level during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, and/or commission (if applicable) or benefits.

Minimum US Base Salary:
USD $22.00/Hr.

Maximum US Base Salary:
USD $22.00/Hr.

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