Frontline Services Student Assistant

3 weeks ago


San Luis Obispo California, United States Associated Students, Inc. Full time


Definition and Purpose

The Frontline Services Assistant in the ASI Business Office assists in the management of the reception area and performing customer service functions. The Frontline Services Assistant handles a high volume of diverse requests and is expected to be a resource to all customers. The emphasis of this position is providing outstanding customer service in ASI’s corporate office.

ASI is committed to supporting the aspirations of the University Learning Objectives.  Our employees are expected to make reasoned decisions based on ethics, respect for diversity, and an awareness of issues of sustainability.  Additionally they will work productively as individuals and in groups while communicating effectively

Requirements

Educational Requirements and Qualifying Experience

Must be a currently enrolled student at Cal Poly with a minimum of 6 units. Graduate students must carry 4 units.

Ability to be highly organized and have good planning skills

Excellent oral and written communication skills

Previous general office or clerical experience preferred

Reliable, self-motivated and works well with minimum supervision

Ability to perform multiple tasks simultaneously

Awareness of safety concerns and risk management

Experience working with high volume, fast-paced environment

Previous customer service experience preferred

Knowledge of Microsoft Office with experience in Word and Excel.

Awareness of and appreciation for individual uniqueness and diversity

Experience in cash handling and basic accounting functions preferred

Ability to make routine decisions based on specific criteria/guidelines

Ability to be flexible and adapt to change

Ability to have a high level of attention to detail

Ability to work cooperatively with others or independently, as the situation requires

Ability to work with diverse populations and those with special limitations or needs

Supervisory Responsibilities

None

Essential Duties and Responsibilities

Maintain a welcoming environment for ASI’s corporate office

Greet visitors and coordinate appointment logistics

Answer phones and greet customers while providing outstanding customer service

Manage calendar reservations for two conference rooms

Manage reservations for two ASI vehicles and issue keys

Order office supplies

Input data from payment request forms

Distribute reimbursement checks and payroll checks

Distribute mail

Process cash, check and credit card payments in Point of Sale

Handle confidential information according to ASI policies and procedures

Keep accurate records and ensure accurate data entry

Provide positive public relations, program promotion and policy education to staff and customers

Provide general office assistance

Adhere to ASI departmental policies and procedures

Prepare documents using Microsoft Word, Excel, SharePoint, MS Teams

Data Entry via Vector Solutions

Use Adobe Sign to route documents

Attend all mandatory meetings and trainings

Keep work areas neat and organized

Assist with special projects

Maintain familiarity with safety and evacuation plan for work area

Other duties as assigned

Review daily Communications Log

Diversity and Inclusion

Recommend and support practices intended to eliminate racial, gender, or any other form of bias in processes, policies, and procedures.

Demonstrate awareness of one’s own biases, comfort levels, and various aspects of diversity, equity, and inclusion (DEI).

Demonstrate effort to understand each person’s individual and collective role in creating inclusive environments.

Participate in trainings and activities provided by ASI as it relates to diversity, equity, and inclusion.

 

Other Duties and Responsibilities

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in ASI policy as a condition of their employment.

Period of Employment

Employment with this organization is of an "at will" nature, which means that the employee may resign at any time and ASI may discharge the employee at any time with or without cause.

Benefits

Compensation and Hours

Hourly Pay Rate: $16.00 per hour

Hourly Pay Range: $16.00 per hour - $16.00 per hour

Maximum 20 hours per week.

Position requires summer availability.

Position requires a minimum of 3 consecutive quarters of availability.

Position open until filled.

The Associated Students, Inc. is an Equal Opportunity Employer.

Date revised: 04/10/2024



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