Learning & Development Group Coordinator

3 weeks ago

Parsippany New Jersey, United States Capleo Global Full time
Position Title: Learning & Development Group Coordinator
Location: Remote
Duration: 06 Months with possibility of extension
Shift hours: Monday-Friday, 8AM-5PM

Job Description:
The Learning & Development Group Coordinator, role supports training logistics for our U.S. Learning and Development group who provides training to support both our field sales and internal colleagues.
This position will manage the development and implementation of meeting management for all new hire sales training, as well as project management on continuous improvement initiatives for the learning & development team.
This role will also act as project manager in coordinating all aspects/logistics for live events including site selection, hotel contract, food and beverage menus, air travel management, meeting room specifications and set-up, agenda review/format, audio visual coordination, on-site management, training budget and reconciliation/invoice payment and overall cost savings. In addition to live events, this role will support hosting webinars and setting up online registration on our Learning Management system.
This will involve working with the entire team to support the best execution of their events as well as providing exceptional customer service to our colleagues who are often new to the company and need onboarding help to understand the process and register for training.

Duties:
Manages event logistics projects with limited supervision; proactively identifies project opportunities and communicates them to functional manager; is a significant contributor to project development and implementation.
Works with stakeholders to understand strategy and provide guidance on modalities and process with the Learning Management System.
Presents information clearly and concisely; collects data to support presentations; summarizes and explains.
Aggregates analytic information for management by preparing platform metrics and user trends that can inform campaigns and drive future campaigns.
Trouble shoots customer escalations of LMS issues.
Provides moderation and launching of ZOOM meetings within the platform with professionalism while hosting speakers and customers.
Validates platform enhancements by testing prototypes with customers and conducting small-scale experiments.
Manages content submission to legal or HR review, as needed.
Responsible for continuous improvement of platform and integration of internal processes and systems (Tableau, Salesforce Lightening, Qualtrics, and Touchpoint) to support services.
Tracks successes and colleague satisfaction through surveys and measuring usage.
Understands the reason for customer dissatisfaction and remedies rapidly.

Qualifications:
5-10 years relevant meeting planning administrative coordination for both virtual and live
1-3 years working with Learning Management Platform
BA/BS required.
Animal health experience a plus

Required Skills and Competencies:
Ability to organize and prioritize multiple projects in a fast-paced environment and deliver high quality within deadline.
Manages time to meet deadlines and requirements; adjusts priorities with changing requirements and communicates with management; completes projects effectively.
Administrative experience with emphasis on project management that demonstrates an ability to carry out projects with timelines and proficiency.
Must demonstrate initiative and resourcefulness.
Highly organized and strong detail-orientation.
Experience supporting and collaborating with multiple levels of the organization.
Exceptional communication (written and verbal) and interpersonal skills interacting with all levels of an organization.
Strong presentation skills and Zoom facilitations skills leveraging white boards, survey, polls etc.
Proven ability to interact with team members and stakeholders in a problem-solving in a constructive manner.
Ability to collaborate, adapt and follow up.
Highly effective at influencing without authority.
Proven record of taking initiative and accepting challenges.
Strength in team and relationship-building skills with both internal customers.
Demonstrated interest and future passion for growing professionally.
Demonstrated ability to be a team player, actively and willingly looking for ways to help teammates.
Manage ongoing pull of Learning Management System Reports with strong analytical thinking and problem-solving skills.
Ability to plan and manage multiple trainings simultaneously.
Experience with virtual meeting platform.
Experience with Hotel contracts, meal, shuttle and AV planning.

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