Patient Services Representative

1 month ago


Lake Elsinore California, United States Vista Community Clinic Full time
Overview:
Vista Community Clinic is a private, non-profit, multi-specialty outpatient clinic providing care in a comprehensive, high quality setting. Located in San Diego, Orange and Riverside counties, we work to advance community health and hope by providing access to premier health services. We are looking for dedicated, motivated, enthusiastic team players who want to make a difference in the community. Our competitive compensation and benefits program includes health, dental, vision, company-paid life, flexible spending accounts and a 403(B) plan, for eligible employees. VCC is an equal opportunity employer.

Responsibilities:
Greet and respond to limited inquiries from patients and customers in a professional manner. Perform a variety of clerical functions.

Greet patients in-person and via telephone

Verify insurance eligibility and copy insurance cards

Perform financial and eligibility screening for clinic programs

Print daily schedule and confirm next day’s appointments

Complete appropriate paperwork as needed for patients: school excuses, Head Start forms, etc.

Make follow-up appointments for referrals from other sites

Call, reschedule  and mail letters to all N/S patients

Responsible for patients checking in through completing encounters, personal records forms, etc. 

Qualifications:

Minimum Qualifications

High school graduate or equivalent

One year customer service experience

Bilingual English/Spanish

CPR Certification (including BLS Child, Infant, Adult with one-time hands-on skills training)  

Required Skills/Knowledge/Abilities

Experience/familiarity with Practice Management and Electronic Health/Dental Records systems, NextGen preferred

Effective verbal and written skills necessary for communication with patients/clients, clinicians and other staff

Ability to interface with all levels of personnel in a professional manner, including people of all social, cultural and ethnic backgrounds and within the constraints of government funded programs

Excellent customer service skills and commitment to providing the highest level of customer satisfaction

Ability to type minimum 35 WPM

Ability and willingness to meet the organization’s attendance and dress code policies

Ability to handle confidential materials and information in a professional manner

Excellent customer service skills and commitment to providing the highest level of customer satisfaction

Experience/familiarity with computers, business e-mail, communication systems and internet search capabilities; proficient in Microsoft Office products, specifically Word and Excel

 

Preferred Skills/Knowledge/Abilities

Experience/familiarity with Practice Management and Electronic Medical Records systems, NextGen preferred

Pay Range

$18.00 - $21.00



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