Patient Services Representative Medical
2 weeks ago
Primary job function is to work as part of a team to provide high quality, efficient service oriented patient care while demonstrating the health center’s core values. Under the direct supervision of the Clinic Manager, the Patient Services Representative (PSR) is responsible for providing a high level of customer service to Camino’s patients, community partners, and other health center employees. The PSR is responsible for effectively communicating with patients for the purpose of obtaining and relaying accurate information needed for processing their medical visit. The PSR is charged with answering phone calls from patients and the community and appropriately processing each request. The PSR is responsible for processing medical records and other patient related documents. The PSR uses the health center’s electronic health record (EHR) and electronic workflow processes to conduct their work.
Ensure that the core values of Camino Health Center – dignity, excellence, service and justice are carried out within daily tasks.
Essential Functions:
Communication
- Communicates with clients and patients in a respectful manner that creates and sustains positive working relationships.
- Welcomes patients and verifies appointment time and type.
- Assists patients and caretakers with the completion of medical history forms as needed.
- Verifies patient eligibility to participate in public programs.
- Addresses patient questions concerning services or method of payment.
- Administers the Certification of Income form and documents sliding fee schedule eligibility.
- Explains insurance coverage.
- Schedules patient appointments.
- Answers all incoming calls in a timely manner and responds appropriately, in a manner that conveys the health center’s core values.
- Provides information for special needs.
- Makes simple referrals to other agencies.
- Calls patients to remind them of their upcoming appointments.
- Accurately checks-in and acknowledges patients in the EHR.
- Collects demographic and health information needed to facilitate the patient encounter.
- Accurately enters registration information for new patients and updates for established patients in the EHR.
- Ensures patient registration information forms are complete and signed.
- Ensures the annual update to the Certification of Income form is completed and accurately documented in the EHR.
- Collects insurance cards and MSN acceptance letters when applicable.
- Accurately collects and documents co-payments, nominal fees and sliding fees.
- Discusses account balances and asks for past due payments.
- Provides patients with a statement of charges and payments.
- Reconciles cash collected daily and ensures that money has been secured in the safe.
- Obtains consent for treatment for all family members.
- Accurately completes all forms required for eligibility certification for public programs, including but not limited to CDP, CHDP, and CAIR.
- As appropriate, informs other health center team members of any specific patient needs.
- Monitors electronic fax queues and accurately e-files documents.
- Distributes correspondence to Provider’s bins from e-fax queue.
- Reviews Medical Records message queue and using standard protocols, acts on each item accurately and in a timely manner.
- Answers medical records phone calls and retrieves voice messages and acts on each consistent with standard protocols.
- Facilitates the release of medical records in a manner consistent with health center policies and applicable HIPAA regulations.
- Assists Medical Assistants with obtaining medical records as requested.
- Performs other duties as assigned by supervisor
- Work collaboratively with people of all ages, social, and ethnic backgrounds
- Work independently and as part of a team
- Basic time management skills with the ability to simultaneously manage multiple tasks and meet deadlines.
- Ability to work in a fast paced environment
- Basic oral and written communication; basic math skills
- Knowledge of medical office policies and procedures
- Proficient in using computer and office equipment
- Ability to convey a sense of confidence and trust to all patients
- Ability to relate well to other health professionals and support staff
- Ability to carry out administrative and patient support services
- Ability to maintain patient confidentiality
- Demonstrates the ability to meet the age related needs of the specific population served
- Treats all information and data within the scope of the position with appropriate confidentiality and security
- Cooperates fully in all risk management activities and investigations
- Knowledge of, observes, and complies with clinic safety policies and emergency procedures
- Able to work flexible hours, including evenings and weekends
- Able to work at various health center locations and outreach sites
- Education: High school graduate or equivalent
- Experience / Training: Bilingual English/Spanish; Excellent customer service skills
- Experience / Training: One year clinical/medical front office experience preferred; experience using an electronic health record
-
Patient Service Representative
2 weeks ago
Lake Charles, United States ZOLL LifeVest Full timeJob DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...
-
Patient Service Representative
2 weeks ago
Lake Havasu City, United States ZOLL LifeVest Full timeJob DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...
-
Phlebotomist Patient Services Representative
7 days ago
Lake Worth, United States Global Technical Talent Full timePhlebotomist Patient Services Representative (Onsite) Contract Duration 3+ Months Description: The Phlebotomist Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The Phlebotomist Patient Services Representative...
-
Customer Service Representative
2 weeks ago
Lake Forest, United States Experiential Group Full timeJob DescriptionJob DescriptionWhen you think about important qualities for your next employer to have, do growth, originality, enthusiasm, and investment in people and infrastructure come to mind? If so, then our Entry Level Customer Service Representative team is the place for you. If you want to join an Entry Level Customer Service Representative team...
-
Patient Accounts Representative
2 weeks ago
Eagle Lake, United States Rice Medical Center Full time**Job Summary**: The Patient Account Representative is responsible for all Medicare, Medicaid, and all third-party claims, which include filling out insurance forms and handling correspondence as it may arise. These individual files third party inpatient and outpatient claims on the Cerner Billing System and works closely with the payments received from...
-
Patient Support Service Representative
6 days ago
Salt Lake, Utah, United States HCA Healthcare Inc Full timeDescription IntroductionThis is a as needed position.Do you have the PRN career opportunities as a Patient Support Service Representative you want with your current employer? We have an exciting opportunity for you to join St. Mark's Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.BenefitsSt. Mark's Hospital,...
-
Patient Support Service Representative
6 days ago
Salt Lake, Utah, United States HCA Healthcare Full timeDescription IntroductionThis is a as needed position.Do you have the PRN career opportunities as a Patient Support Service Representative you want with your current employer? We have an exciting opportunity for you to join St. Marks Hospital which is part of the nations leading provider of healthcare services, HCA Healthcare.BenefitsSt. Marks Hospital,...
-
Customer Service Representative
2 weeks ago
Lake Forest, United States Rollins Full time** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO023537 Showing 1 location **Job Details** **Description** ****At Orkin , our purpose is to help protect the world where we live, work, and play. Our Customer Service Representatives are committed to this purpose.**** Our Customer Service...
-
Customer Service Representative
6 days ago
Lake Forest, California, United States Circle K Full timeStore : 22381 El Toro Rd, Lake Forest, California 92630Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative,...
-
Guest Service Representative
6 days ago
Forest Lake, United States Running Aces Harness Park Full timeGUEST SERVICE REPRESENTATIVE HIRING IMMEDIATELY FOR SEASONAL POSITIONS! $16.00 PER HOUR! * Location: Running Aces Casino Hotel Racetrack - 15201 Running Aces Blvd, Columbus, MN 55025 * Schedule: Part time. Shifts are 5:30pm-2am plus weekends and holidays. * Perks: 401k (full & part time), product discounts and more! POSITION SUMMARY: The Guest Service...
-
Patient Access Representative I
3 weeks ago
Forest Park, United States West Tennessee Healthcare Full timeCategory:Admin SupportCity:JacksonState:TennesseeShift:8 - Day (United States of America)Job Description Summary:This position is responsible for completing the financial clearance process within Patient Access Services and creating the first impression of WTH's services to patients and families and other external customers. The PAS Representative must be...
-
Guest Service Representative
6 days ago
Forest Lake, United States Running Aces Full timeGUEST SERVICE REPRESENTATIVEHIRING IMMEDIATELY FOR SEASONAL POSITIONS!$16.00 PER HOUR!Location: Running Aces Casino Hotel Racetrack - 15201 Running Aces Blvd, Columbus, MN 55025 Schedule: Part time. Shifts are 5:30pm-2am plus weekends and holidays. Perks: 401k (full & part time), product discounts and more! POSITION SUMMARY: The Guest Service...
-
Guest Service Representative
6 days ago
Forest Lake, United States Running Aces Casino & Racetrack Full timePosition: Aces Rewards Representative (2 openings) Department: Marketing Status: Part-time Hourly Days: Varies Hours: Varies Posting Date: 2/20/2012 until filled Responsibilities Responsible for the first line interaction with guests of Running Aces Harness Park on a daily basis. Associates are responsible for duties such as greeting our guests, answering...
-
Patient Access Representative I
3 weeks ago
Forest Park, United States West Tennessee Healthcare Full timeCategory: Admin Support City: Jackson State: Tennessee Shift: 8 - Day (United States of America) Job Description Summary: This position is responsible for completing the financial clearance process within Patient Access Services and creating the first impression of WTH's services to patients and families and other external customers. The PAS Representative...
-
Guest Service Representative
5 days ago
Forest Lake, United States Running Aces Casino & Racetrack Full timeJob DescriptionJob DescriptionPosition: Aces Rewards Representative (2 openings) Department: Marketing Status: Part-time Hourly Days: Varies Hours: Varies Posting Date: 2/20/2012 until filled Responsibilities Responsible for the first line interaction with guests of Running Aces Harness Park on a daily basis. Associates are responsible for duties such as...
-
Salt Lake, Utah, United States HCA Healthcare Full timeDescription IntroductionAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our Patient Support Service Representative opening with St. Marks Hospital today and find out what it truly means to be a part of the HCA Healthcare team.BenefitsSt. Marks Hospital, offers a total rewards package that supports the...
-
Salt Lake, Utah, United States HCA Healthcare Inc Full timeDescription IntroductionAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our Patient Support Service Representative opening with St. Mark's Hospital today and find out what it truly means to be a part of the HCA Healthcare team.BenefitsSt. Mark's Hospital, offers a total rewards package that supports...
-
Client Service Representative
4 days ago
Lake Forest, United States VCA Animal Hospitals Full timeWe are seeking a Client Service Representative to join our team. At VCA Arroyo of Lake Forest, CA, we take pride in that our mission is to provide memorable quality pet care and excellent service. With every opportunity, we aim to exceed each pet owner’s expectations. Why We Need You As the face of VCA, the Client Service Representative sets the tone for...
-
Patient Services Representative II
7 days ago
Salt Lake City, United States Granger Medical Full timeGranger Medical Clinic has an immediate opening for a full-time Patient Services Representative in our Urology department at our Holladay location.Overview:The ideal candidate will be confident, self-motivated and above all else compassionate. Receptionists work closely with our patients, physicians and support staff to provide the best care to each patient....
-
In-House Sales
3 weeks ago
Lake Forest, United States Malakye.com Full time**In-House Sales Representative** ** In-House Sales & Service Representative** Required Experience: 3 year(s) ** Job Description** Sole Technology Inc is the home of: etnies, Emerica, S Footwear, ThirtyTwo, Altamont, and the STI Lab Were looking for an In-House Sales & Service Representative to join our team. Job Objective: Provide superior customer...
