Courtyard by Marriott Morgan Hill Front Desk Agent
4 weeks ago
Hourly
Highgate Hotels:
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location:
Courtyard Morgan Hill
18610 Madrone ParkwayMorgan Hill, CA 95037
Overview:
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities:
Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions as listed in the Red Book.
Be familiar with all in-house groups.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Be familiar with hospitality terminology.
Have knowledge of emergency procedures and assist as needed.
Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Use proper two-way radio etiquette at all times when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Be able to complete a bucket check, room rate verification report, and housekeeping report.
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain and market promotions and guest programs.
Maintain a clean work area.
Assist guests with safe deposit boxes.
Qualifications:
College course work in related field helpful.
Experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer Services experience preferred.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Hourly Rate: $19.00
-
Morgan Hill, United States Courtyard Morgan Hill Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
-
Morgan Hill, United States Courtyard Morgan Hill Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
-
Morgan Hill, United States Courtyard Morgan Hill Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
-
Morgan Hill, United States Courtyard Morgan Hill Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
-
Morgan Hill, United States Courtyard Morgan Hill Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
-
Morgan Hill, United States Courtyard Morgan Hill Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
-
Morgan Hill/California/US Courtyard Morgan Hill Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
-
Morgan Hill/California/US Courtyard Morgan Hill Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
-
Morgan Hill, United States Courtyard Morgan Hill Careers Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
-
Morgan Hill, CA, 95037, Santa Clara County, CA, United States Courtyard Morgan Hill Part timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
-
Housekeeping Attendant
7 days ago
Morgan Hill, United States Residence Inn Morgan Hill Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
-
YogaSix Teacher
1 month ago
Morgan Hill, United States YogaSix - Morgan Hill Full timeJob DescriptionJob DescriptionYoga Teacher for Vinyasa-Based Heated Yoga & Sculpt Studio at Morgan Hill YogaSix Morgan Hill is looking for dedicated teachers that want to grow and take their teaching to the next level, and have the desire to join an amazing tribe of teachers that is changing lives. We are seeking warm, outgoing, engaging team members who...
-
Customer Service
1 month ago
Morgan Hill, United States Calsportscenter Full time**Customer Service - Morgan Hill** Morgan Hill, CA **Qualifications:** At California Sports Center, ***we value each customer as if they were our only customer***. This means that our Customer Service staff must be outstanding! We look for candidates with experience in dealing with people kids and adults - in a busy environment. If you have a naturally calm...
-
Busser - Morgan Hill Chili's
1 week ago
Morgan Hill, United States Chili's Grill & Bar Full timeBusser - Morgan Hill Chili's 1039 Cochrane Rd Morgan Hill, CA 95037 Role Overview Our Busser Team Members are responsible for efficiently maintaining a clean and sanitary dining room for our guests. They provide the dependable and fast service that Chili's is known for. If you take pride in great teamwork and communication, then we want to hear from you!...
-
Front Desk Agent
6 days ago
Rock Hill, United States Hilton Garden Inn Rock Hill Full timeJob DescriptionJob DescriptionRaines Co. - Hilton Garden Inn Rock Hill, SC* If you do not have consistent work history (a different position every month) please do not apply, we review this information. We do reference checks. * If you have challenges with transportation or challenges that will prevent you from being on time and able to meet the schedule...
-
Host - Morgan Hill Chili's
3 weeks ago
Morgan Hill, United States Chili's Grill & Bar Full timeHost - Morgan Hill Chili's 1039 Cochrane Rd Morgan Hill, CA 95037 Min: $15.50 Hourly | Max: $17.25 Hourly Role Overview Our Hosts begin each experience for every Guest that walks into our restaurants by providing hospitality and service that is absolutely Chili's. If you take pride in providing a warm welcome and love making people feel special, then we...
-
Front Desk Agent
1 week ago
Rocky Hill, United States Arbor Lodging Management Full time** Front Desk Agent** **Job Category****:** Front Desk **Requisition Number****:** FRONT01197 Showing 1 location **Job Details** **Description** Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton,...
-
Front Desk Agent
1 month ago
Cherry Hill, United States Residence Inn Cherry Hill Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
-
Customer Service
6 days ago
Morgan Hill, United States California Sports Center Full timeJob DescriptionJob DescriptionSalary: $16.50-$23.00 per hourCustomer Experience - Greeter - for our Morgan Hill locationHours per week: This is a part-time position to start with an immediate need one afternoon a week and Saturday's. It may be grow to up to 25 hours per week (multiple site assignments is possible)Qualifications: Experience in dealing...
-
Front Desk
2 weeks ago
Oxon Hill, United States Marriott Full time**Additional Information** Pay: $20.20/hr. Full-time. Open availability REQUIRED. **Job Number** 24075700 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn National Harbor Washington DC Area, 192 Waterfront St, Oxon Hill, Maryland, United States **Schedule** Full-Time **Located Remotely?** N **Relocation?** ...
