Senior Problem Manager
Found in: Resume Library US A2 - 1 week ago
As a Senior Problem Manager, you’ll identify and remediate problems within our customer cloud. Problem Managers play an integral part in ServiceNow’s success, and we work closely with Software Developers, System Administrators, and Support Technicians to manage known errors, mitigate their potential impact, and drive remediation. Additionally, we support root cause troubleshooting and analysis, incident escalations, and other critical ITIL processes.
What you get to do in this role
Drive root cause investigations, seeking the primary cause of the unexpected event, no matter where it lies.
Develop creative and meaningful resolutions to problems, creating the best results for our customers and the company.
Take ownership of developing and implementing process improvement initiatives across organizations.
Contribute to the design of new processes, data modeling and reports, policies, and procedures.
Grow problem management best practices across all functions and levels of the organization by training, coaching, and providing guidance to internal teams.
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Senior DevOps Engineer
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Senior DevOps Engineer
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Found in: Resume Library US A2 - 2 weeks ago
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Found in: Resume Library US A2 - 6 days ago
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