Inside Account Manager

2 weeks ago

Tewksbury Massachusetts, United States Cambridge Isotope Laboratories, Inc. Full time
Cambridge Isotope Laboratories, Inc. (CIL) is searching for an Inside Account Manager to join our Customer Engagement team. CIL is the global leading company in a highly technical, extremely fast-growing industry and is a critical supplier to several scientific and high technology markets.  CIL's growing customer base spans academia, pharmaceutical, medical diagnostic and semiconductor industries enabling collaborations with Nobel laureates, industry-leading scientists, and chemists. CIL partners with leading instrument manufacturers as well pioneering research groups that have expertise in product development and drive market growth. CIL is a subsidiary of the Otsuka Pharmaceutical Group and has had consistent growth for over 40 years.

Under general supervision, the Inside Account Manager is responsible for ensuring a high level of accuracy and timeliness in the receiving and processing of orders, developing quotations, answering technical inquiries and generally assists the domestic Regional Sales Manager(s). This is a hybrid role.  

Responsibilities

Enter phone, e-mail and other orders into ERP systems per established procedures

Process and respond to price inquiries from customers and/or Regional Sales Managers

Coordinates prices and availability with the Strategic Pricing Department, Regional Sales Manager(s) and Supply Chain Department as applicable

Process or respond to technical inquiries and data requests

Monitor open quotations and back orders for completion

Process, document and respond to customer inquiries or complaints when applicable

Maintain and update Salesforce

Promote special offers to customers

Perform any related work or projects as required

Requirements

Bachelor’s Degree in the Sciences required

2 or more years’ experience in a customer service or account service role preferred

Experience with enterprise resource planning (ERP) software, such as D365 and Salesforce a plus

Experience working in a chemical manufacturing company preferred

Must be responsive, proactive, demonstrate excellent follow-through and be a problem-solver

Ability to manage multiple demands, self-motivate while operating effectively in a team-oriented and collaborative environment

Strong interpersonal skills

Benefits

CIL offers a competitive salary and comprehensive benefits including generous paid time off, Long Term Incentives, 6% matching 401K plan and health insurance with no in-network deductible.

CIL is an EEO/Affirmative Action employer.

Learn more about us on our website: 

About Us:
Cambridge Isotope Laboratories, Inc. (CIL) is the world’s leading producer of and stable isotope-labeled compounds. With approximately 750 employees and laboratories in four countries, CIL specializes in the process of labeling biochemical and organic compounds with highly enriched, stable (nonradioactive) isotopes of carbon, hydrogen, nitrogen and oxygen. Our chemists substitute common atoms (e.g., 1H, 12C, 14N, 16O) with rare, highly valued isotopes (e.g., 2H or D, 13C, 15N, 18O) so that the final product can be readily measured or traced using mass spectrometry (MS) or nuclear magnetic resonance (NMR). CIL’s products are utilized in laboratories, medical, government and academic research centers and health care facilities worldwide.

We are proud that CIL products have contributed to medical advancements in cancer research, new-drug development, environmental analysis, and medical diagnostic research. In the past decade, as the fields of proteomics and metabolomics have developed as leading techniques for determining biomarkers for disease presence, progression and the monitoring of therapeutic response, CIL has worked closely with industry leaders and researchers to provide the stable isotope-labeled tools needed for improved quantitation and qualification of complex biological systems.

After decades of research, stable isotopes have found their place in an ever expanding commercial scale applications in pharmaceuticals, semiconductors, flat panel displays as well as other high technology fields specifically with deuterium oxide (D2O) and deuterium gases. Pharmaceutical companies have begun to investigate deuteration of molecules that may provide advantages over their existing nondeuterated counterparts. In addition, increasing research into the potential medical advantages of new deuterated drugs is also occurring. In high technology, deuterated organic molecules and deuterium gas are commonly used in the manufacturing of microelectronics and OLEDs, which contribute to the increased lifetime of the devices.

 

Learn more about us on our website: 

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