Resource Navigator
4 weeks ago
Shriners Children’s is a family that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience defines us as leaders in pediatric specialty care for our children and their families.
Job Overview:
Shriners Children's is the premier pediatric burn, orthopaedic, spinal cord injury, cleft lip and palate, and pediatric subspecialties medical center. We have an opportunity for a Resource Navigator within our Care Management department to join our team.
Responsibilities:
The Resource Navigator is an administrative position that assists patients and families with navigating and accessing external resources, support systems, and information by telephone or in person. The Navigator is responsible for providing clerical support, assisting the team with problem-solving and facilitating inpatient and outpatient visits and care. This position proactively addresses potential or actual transportation and lodging needs as identified by the interdisciplinary team. The Resource Navigator identifies the need and coordinates the assistance of a bilingual interpreter where necessary, and assists international patients by facilitating Visas, airline letters and supporting documentation.
Qualifications:
Education
High School diploma required
Skills
Bilingual English/Spanish required
Experience in a customer support or administrative role preferred
Experience with travel, accomodations, scheduling highly desired.
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