Solutions Architect, Ecosystems Team

3 weeks ago

San Francisco California, United States TBD Full time
Job Description

We are seeking an experienced Solutions Architect to join our team. You will be responsible for bridging the gap between our engineering team and our first customers. You will help understand customer needs, translate technical requirements, and ensure that our solutions exceed customer expectations. You will drive implementation projects for our open source solutions and work with our TBD ecosystem to understand participants’ architectures. We expect you to come in and learn quickly and be willing to operate as an individual contributor, but have the experience and capabilities to eventually start to build and lead a team.

You will report to the Head of Ecosystems at TBD.

Key Responsibilities

Serve as the primary technical point of contact for our first customers, providing expert guidance and support throughout the initial engagement and implementation process

Collaborate with the engineering team to understand product capabilities and limitations, and communicate these effectively to customers

Work closely with customers to understand their business needs and technical requirements, and translate these into actionable engineering tasks

Lead the development of custom solutions and integrations to meet customer needs, working hands-on with the engineering team to ensure successful delivery

Provide technical training and support to customers, ensuring they are able to effectively use and benefit from our solutions

Gather customer feedback and work with the engineering team to continuously improve our products and services

Understand technical architectures commonly used in payment companies and be able to design scalable and secure solutions

Lead SDK implementations and provide guidance on best practices for using Rust, Swift, Kotlin, and Go in payment applications

Manage the end-to-end project lifecycle of implementation projects, from planning and execution to delivery and post-launch support

Make use of emerging tech such as generative AI to speed up implementations and proof of concepts with customer systems and SDKs

 

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