Solution Architect

2 weeks ago

San Francisco, California, United States Robust Intelligence Full time

Vision

Robust Intelligence's mission is to eliminate AI Risk. As we transition into a world that is adopting AI into automated decision processes, we inherit a great deal of risk. Data drift, misclassified data, prediction biases and adversarial input easily distort AI outputs and can have detrimental effects. In addition, with viral adoption of new Generative AI based APIs, new risk vectors like prompt injection, prompt extraction, PII exfiltration, factual inconsistency and hallucinations pose significant threat to organizations. Our flagship products are built to be integrated with existing AI systems and protect against real-time API based 3rd-party AI access to eliminate these risks.

Robust Intelligence is a leading provider of end-to-end AI security solutions for enterprises. Our cutting-edge technology automates the testing and validation of AI models, safeguarding organizations from security, ethical, and operational risks. Backed by prominent investors including Sequoia Capital and Tiger Global, we are proud to work with an expanding list of customers, including JPMorgan Chase, Expedia, ADP, IBM, Deloitte, and key players in the public sector such as the U.S. Intelligence Community and the Department of Defense.

Advancing the state of AI is a collaborative process that requires unusually varied skills and perspectives. To that end, we have built a multidisciplinary team with increasingly diverse backgrounds. Together, we're building the future of secure, trustworthy AI.

About the Role

Our growing Customer Success team is looking for an analytical and enterprising Solutions Architect. As an SA at Robust Intelligence, you will drive production-grade implementations at scale with some of the largest and most innovative AI organizations in the world. You will be the trusted advisor to our customers for all things AI infrastructure, guiding them through scoping, deployments, and production MLSecOps integrations.

In partnership with the Customer Success and Sales teams, Solutions Architects lay the infrastructure foundation to enable customers to realize value from their investment in Robust Intelligence. Furthermore, with their deep exposure to the customer experience, SAs partner with Engineering and Product Management to influence product roadmap as the voice of the customer.

What you will do

  • Serve as the technical lead for deployments and integrations in customer environments, both production and non-production
  • Propose solutions and architecture on how to deploy and leverage Robust Intelligence products in customer environments and MLOps pipelines
  • Produce designs and plans for customer deployments
  • Provide White Glove service and deployment assistance to complex, high-value customers
  • Regularly optimize the deployment process based on experience and customer feedback
  • Collaborate with our Engineering and Product teams to drive meaningful product, deployment, and infrastructure improvements
  • Serve as a trusted advisor to customers and partners on general cloud infrastructure and MLSecOps
  • Research, troubleshoot, and resolve escalated customer issues
  • Implement product or infrastructure changes to address unique customer needs or unforeseen issues
  • Execute or assist on Statements of Work
  • Partner with Success team to identify product-driven opportunities for expansion and renewal
  • Contribute technical content to internal and customer-facing repositories, such as Deployment Guides, Knowledge Base, and FAQs

What you bring to the team

  • At least three years of professional experience as a solutions architect, implementation engineer, technical consultant, or another customer-facing technical role
  • Deep knowledge of at least one major public cloud provider (AWS, Azure, GCP)
  • Strong experience deploying and managing containers in orchestration systems such as Kubernetes
  • Working knowledge of infrastructure and configuration automation tools such as Terraform and Helm
  • Working knowledge of at least one scripting or programming language (Python preferred)
  • Working knowledge of cloud networking (VPC, TLS, DNS, Load Balancing, Private Link)
  • Motivation and ability to learn the Robust Intelligence technology stack
  • Self-motivated and excited to work at a startup; comfortable with ambiguity, eager to learn, and able to thrive with little to no direct, daily oversight
  • Strong communication skills (business fluency in spoken and written English)
  • Ability to travel about 25% of the time to meet with your accounts

Nice to have

  • Expertise in SecOps
  • Expertise in MLOps
  • Programming experience in Go, Python
  • Familiarity with the artificial intelligence ecosystem; familiarity with how data scientists and machine learning engineers develop and deploy AI models
  • Knowledge of customer success and sales processes
  • Bachelor's degree (or equivalent) in computer science, engineering, mathematics, statistics, or another quantitative field

Robust intelligence (RI) is a people-first company. We offer an array of perks and benefits that ensures our employees' health and well-being. With RI's in-office company culture, we offer our employees free daily lunches and dinners (if you are working late), free snacks and beverages, commuter benefits, and an office gym.

Our leaders recognize that all of our employees are humans first. Employees at the company are parents, pet owners, siblings, and a long list more. Hence, RI ensures that employees have the benefits and resources needed to spend time with their families and live a fulfilling life outside of work. Benefits include a flexible time off policy, paid parental/family leave, child care allowance, 401(k) retirement plan, and market-leading health, dental, and vision insurance for employees and dependents. We also have an education reimbursement program for individual learning.

We offer the opportunity to make a significant contribution to shaping the future of AI. This opportunity is a collaborative effort between impossibly talented individuals who share a passion for this mission. Our biggest asset is inclusion as we believe that building a diverse community is the key to succeeding on our mission. In addition to the goal and environment we offer:

Competitive salary, and company ownership through equity

Market-leading health, dental, and vision insurance for employees and dependents

Flexible Time Off Policy and Paid Parental/Family Leave

Education reimbursement program for Individual Learning

401(k) Retirement plan

Commuter benefits

Immigration sponsorship - H1B and Green Card

Company lunches, dinners, and kitchens stocked with snacks and drinks

On-site gym and wellness program

Note that this is a hybrid role that requires a mix of working on-site at our SF Bay Area offices, working from home, and traveling to meet with customers.

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