Field Customer Relations Manager

Found in: Resume Library US A2 - 2 weeks ago


Walnut California, United States Martin Brower Full time
Overview:
Martin Brower is a global supply chain leader that provides smart, sustainable solutions for customers across 18 countries. We are dedicated to creating an outstanding work environment for our team of 12,500+ employees, who combine our expertise with the latest technologies to deliver unmatched value for our customers.

 

 

Responsibilities:
Salary: $85,000 anually 

 

Position Summary:   

The Customer Relations Manager will be the primary point of contact/liaison between customers (restaurant owner/operators and restaurant managers) and the distribution center. The role is responsible for developing and maintaining positive relationships with customers and suppliers. The Customer Relations Manager is responsible for increasing/improving customer satisfaction, problem resolution, program participation and educating restaurant teams on new programs, processes, and procedures. Serve as a trusted advisor for our customers and a Martin Brower brand ambassador.

Position Responsibilities may include, but not limited to: 

Resolve Customer and/or Driver issues or concerns; provide timely responses to any customer queries; enter all customer interactions into Customer Relationship Manager (CRM) system. Assign and follow up for resolution; communicate resolution to all stakeholders.

Schedule restaurant visits and conduct restaurant location delivery observations focused on restaurants with lowest service (delivery on-time metric and deliver accuracy metric)

Conduct Inventory Management Effectiveness Training (IMET) to help our customers improve their food costs. Offer training and encourage all owner operators to set up classes for their managers.

Partner with distribution center leadership to assist with development of master delivery schedules. Responsible for communication to owner operator/restaurant managers to gain buy-in and address concerns with schedules.

Participate in Driver meetings and events – educating on service performance and customer requirements.

Attend and present at owner/operator meetings or events, new product trainings and new restaurant opening.

Serve as subject matter expert for customers on back-room/stock room organization.

Educate customers on DC to restaurant touchpoints, policies and processes including the promotion of new initiatives and new technology.

Serve as the DC liaison during new store/restaurant openings, construction projects, restaurant/store closings. Partner with team to develop plans to coordinate efficiency/execution of deliveries.

Organize and/or attend Ronald McDonald House Charity (RMHC) events.

Other projects or duties as assigned.

Qualifications:
Required Skills and Experience: 

Bachelor’s Degree with 6+ years of related experience or High School Diploma with 9+ years of work experience in customer management/customer service  

Demonstrated problem-solving skills

Excellent communication and interpersonal skills; comfortable and effective in managing through difficult conversations with customers, peers and business partners.

Proven ability to multi-task effectively and produce accurate, timely results in a fast paced, constantly changing environment

Ability to work proactively and constructively in a fast-paced, collaborative, team environment

Ability to act with discretion regarding sensitive information

Highly motivated self-starter with a positive work ethic

Demonstrated proficiency in Microsoft Office Suite, particularly Excel and PowerPoint

Strong presentation skills

Willing to work any schedule as unexpected circumstances arise, including weekends and holidays, due to our 24/7 environment

Must be able to travel 50%-80%

This position must pass a post-offer background and drug test

  
Physical Demands and Work Environment:
 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance, and punctuality are essential job functions. Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made.


  • Customer Relations Manager

    Found in: Resume Library US A2 - 2 weeks ago


    Santa Ana, California, United States Statewide Safety Systems Full time

    Job Description The Customer Relations Manager will work to align the Statewide (AWP Safety Company) billing and collections team to ensure company standards are achieved by managing and assigning workload(s) and overseeing customer onboarding, invoicing, and assisting with account resolution to ensure timely payments. The Customer Relations Manager is...


  • California, United States Withleaf Full time

    Job Title: Customer Success Manager Location: US (Remote) Job Summary: The Customer Success Manager at Leaf plays a vital role within the Commercial Team. Combining deep technical, product, and industry knowledge, this position is responsible for ensuring our customers in the agriculture sector receive exceptional service and guidance to maximize the value...


  • California, United States Conductor Full time

    What You’ll Do Come join the Business Enabling (BE) Engineering team that manages the NAND Field Applications Engineering Manager for the customer who build flash solution (e.g. Phone, Mobile, Client PC and other applications) in San Jose CA region related to OEM business to maintain the close customer engineering relationship and product technology...


  • Walnut Creek, United States Azena Full time

    Job DescriptionJob DescriptionJOB OBJECTIVES:The Technical Customer Support Manager will be responsible for managing and coordinating the Company’s customer service operations that directly support and provide aftermarket product repair and service to our customers. As a hands-on position, this individual will directly work via phone, email, or our custom...

  • Manager - Customer Marketing

    Found in: Resume Library US A2 - 4 days ago


    San Mateo, California, United States Freshworks Full time

    Job Description Please note: This role will be based in San Mateo, CA and requires an in-office presence. Freshworks is looking for a Senior Manager - Customer Marketing to be responsible for developing and executing marketing campaigns aimed at driving customer expansion around the globe. You will play a critical role in ensuring that our existing...

  • Field Service Supervisor

    Found in: Resume Library US A2 - 4 days ago


    Richmond, California, United States Veolia Full time

    Job Description We are hiring for the Elga Labwater business unit, a division of Veolia Water Technologies. We are seeking a highly motivated and experienced Field Service Supervisor to oversee and manage our West coast field service team. The Field Service Supervisor will be responsible for ensuring the successful execution of all field service activities,...

  • BD Manager

    Found in: Resume Library US A2 - 7 days ago


    Walnut, California, United States Hireio, Inc. Full time

    Job Responsibilities: 1. Develop sales strategies and sales plans to expand overseas retail chain and beauty vertical channel customers, and achieve sales targets. 2. Take ownership of channel development and management, establishing robust channel systems in target markets. 3. Conduct thorough market and customer research and analysis, evaluate market...

  • Customer Engineer

    1 week ago


    California, United States CareerBuilder Full time

    Customer Engineers are highly technical sales consultants who work closely with our Enterprise customers and partners to build large-scale FlutterFlow based applications (e.g. 1M+ users). They help customers maximize their investment in FlutterFlow through technical guidance, solution development, and deep understanding of customer needs. Were looking for...

  • Field Service Representative 7

    Found in: beBee jobs US - 2 weeks ago


    California, United States Veolia Water Technologies & Solutions Full time

    Around the globe, we help cities and industries manage, optimize and make the most of their resources. We provide an array of solutions related to water, energy and materials to promote a cleaner more sustainable world for all of us.The collective expertise and passion of our people, combined with a broad portfolio of over 10,000 technologies, makes us...

  • Customer Success Manager

    Found in: Resume Library US A2 - 7 days ago


    Santa Clara, California, United States Pure Storage Full time

    Portworx: BE PART OF BUILDING THE FUTURE. What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?  The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by...

  • Field CTO

    Found in: Resume Library US A2 - 5 days ago


    Campbell, California, United States Mirantis Full time

    Job Description The role of the Field CTO is to create effective relationships between customers and the company as a whole. The Field CTO needs to act as a trusted advisor to all stakeholders whilst acting as an advocate for our customers within Mirantis and helping our product and engineering teams effectively communicate their approach and understand the...


  • California, United States Conductor Full time

    What You’ll Do Our technology solutions power the tools you use every day--including smartphones, smartwatches, VR, conventional/electric vehicles, laptops, and so much more. Here, you’ll have an opportunity to be part of a global leader whose innovative designs are pushing the boundaries of what’s possible and powering the future. Samsung Display is...


  • California, United States CareerBuilder Full time

    What Youll Do Our technology solutions power the tools you use every day--including smartphones, smartwatches, VR, conventional/electric vehicles, laptops, and so much more. Here, youll have an opportunity to be part of a global leader whose innovative designs are pushing the boundaries of whats possible and powering the future. Samsung Display is the #1...

  • Field Service Representative 7

    Found in: beBee S US - 2 weeks ago


    California, United States Veolia Water Technologies & Solutions Full time

    Around the globe, we help cities and industries manage, optimize and make the most of their resources. We provide an array of solutions related to water, energy and materials to promote a cleaner more sustainable world for all of us.The collective expertise and passion of our people, combined with a broad portfolio of over 10,000 technologies, makes us...

  • Roadway Design Project Manager

    Found in: Resume Library US A2 - 2 weeks ago


    Walnut Creek, California, United States Consor Engineers Full time

    The Opportunity: What gets you out of bed each morning? Is it knowing you’re pursuing your passion for designing and building roads and bridges? Is it that you’re helping better the communities in which you live and work? Or is it that you get the opportunity to work on and lead transportation projects every day? We have an opportunity for an outstanding...


  • California City, United States OSI Digital Full time

    Job DescriptionJob DescriptionPosition Title: Field Desktop Support Technician (End User Computing)Location: California City, CA - Onsite 5 days a weekRole: Contract Job Description:OSI Digital is seeking an experienced Field Desktop Support Technician with a focus on End User Computing to provide operational support. This position involves overseeing the...


  • California, United States SentinelOne Full time

    SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at...


  • California, United States CareerBuilder Full time

    SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at...

  • Low Voltage Field Service Technician

    Found in: Resume Library US A2 - 6 days ago


    Anaheim, California, United States strategic HR, inc. Full time

    Job Description We are seeking a Low Voltage Field Service Technician who is required to carry out field-based engineering tasks, break/fix/preventative service works at customer locations, ranging from secure premises, banking facilities, government buildings and retail outlets to commercial properties. Other responsibilities include: Always ensure good...

  • Field Service Representative

    Found in: beBee S US - 2 weeks ago


    California, United States Veolia Water Technologies & Solutions Full time

    Role Summary -- The Field Service Representative (FSR) will be responsible for providing our on-site technical customer service. This position will include chemistry test, chemical feed and control equipment maintenance, chemical inventory management, technical recommendations, and written service reports. This is a customer facing position. If you like the...