Reservations and Royal Service Assistant Manager
2 weeks ago
Your knowledge of the hotel and the technical skill you display when responding to guests’ communication will prove you truly are a Fairmont professional. As Assistant Royal Service & Reservations Manager, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.
Consistently offers professional, engaging and friendly service
Ability to communicate intelligently and effectively in person and over the phone
Communicate well with other departments; Speak using clear and professional language
Develop and maintain positive working relationships with others
Listen and respond appropriately to employee concerns and questions. Address issues as they arise
Define expectations, provide feedback, holding team accountable and showing appreciation
Train, schedule, counsel, motivate and coach employees. Support team to reach common goals
Outgoing personality, comfortable approaching new people
Ensure uniform and personal appearances are clean and professional
Report all accidents, injuries, and unsafe work conditions to the Department Manager
Knowledgeable of any ongoing or upcoming activities or events within the hotel and destination
Welcome and acknowledge all guests, anticipate and address guests’ needs
Work closely with various departments to achieve successful guests pre-arrival throughout stay to their departure.
Provide continued onsite housing support throughout guests stay
Provide excellent service and hospitality following the brand guidelines to both internal and external customers
Process reservation requests, changes, and cancellations received by phone, fax, mail, or email
Set-up proper billing according to accounting policies
Research and resolve guests reservation conflicts, questions, and requests
Collaborate with Sales, Conference Planning, Revenue and Rooms
Respond to challenges and obstacles with confidence, teamwork results orientation and positive attitude
Troubleshoot, resolve, and document group issues and concerns and make proactive changes to process for future
Review all Group Resumes and provide summary to team
Manage payroll. Run report every week. Agents to sign off on pay discrepancy
Access Dayforce and update any swipe changes
Sign off Daily No-Show Report
View daily and process Credit Card Authorization Forms
Answer any questions that Royal Service Agents, Reservation Coordinators, Supervisors or Central Reservations may have
Wholesale Reservations
Hire, Interview, and provide yearly reviews
-
Resort Royal Service Agent
3 weeks ago
Scottsdale, Arizona, United States FAIRMONT Full timeJob Description Your knowledge of the Fairmont Scottsdale Princess and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Resort Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests. Reporting to the Reservations...
-
Reservations Coordinator
5 days ago
Scottsdale, Arizona, United States FAIRMONT Full timeJob Description Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Reservation Coordinator, effective and engaging communication is the key when speaking to fellow Colleagues and Guests. Reporting to the Director of Reservations, responsibilities...
-
Reservations/Group Coordinator
2 weeks ago
Litchfield Park, Arizona, United States The Wigwam Full timeAbout Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...
-
Retail Assistant Manager
2 weeks ago
Scottsdale, Arizona, United States FAIRMONT Full timeJob Description The Retail Assistant Manager role is a full-time management position responsible for all aspects of managing retail stores on property. Accountable to delivering sales plan through effective management/delegation of store and operational tasks. Retail Assistant Manager reports to the Retail Manager while supervising sales leadership team and...
-
Scottsdale, Arizona, United States Royal Bank of Canada Full timeJob SummaryJob DescriptionWhat is the opportunity? Join RBC and help clients thrive and communities prosper. You will embrace RBC Wealth Management's core values and culture as an integral part of our branch serving financial advisors, clients and the team. The Branch Service Manager (BSM) is a player-coach role, acting as the primary liaison between the...
-
Assistant Construction Manager
2 weeks ago
Scottsdale, Arizona, United States Meritage Homes Corporation Full timeResponsibilities: Meritage Homes has an opportunity available as an Assistant Construction Manager for personable individuals ready to take their careers to the next level! Specifically, the Assistant Construction Manager will: Coordinate, schedule, and inspect all trades and phases of residential construction activity under the direction of the...
-
Workers' Compensation Claim Adjuster
2 weeks ago
Scottsdale, Arizona, United States CCMSI Full timeOverview: At CCMSI, we look for the best and brightest talent to join our team of professionals. As a leading Third Party Administrator in self-insurance services, we are united by a common purpose of delivering exceptional service to our clients. As an Employee-Owned Company, we focus on developing our staff through structured career development programs,...
-
Workers' Compensation Claim Adjuster
2 weeks ago
Scottsdale, Arizona, United States CCMSI Full timeOverview: At CCMSI, we look for the best and brightest talent to join our team of professionals. As a leading Third Party Administrator in self-insurance services, we are united by a common purpose of delivering exceptional service to our clients. As an Employee-Owned Company, we focus on developing our staff through structured career development programs,...
-
Assistant to Account Manager
1 week ago
Scottsdale, United States LINN T. HODGE AND SONS Full timeHodge Insurance Technical Assistant to Senior Account Manager (TA) Linn T. Hodge & Sons Insurance6928 E 5th Ave, Scottsdale, AZ 85251 About the Position: The TA is responsible for assisting the CSR in the servicing of Personal Insurance ; In performin...
-
Resident Services Coordinator
9 hours ago
Scottsdale, United States AAM LLC Full timePrimarily responsible for providing personalized customer service at an on-site community by assisting with all resident needs being the first point of contact for resident’s requests and/or concerns and facilitate various services to enhance the lifestyle of the residents. Position Responsibilities:Responsible for being the primary point of contact for...
-
Receptionist/Administrative Assistant
2 weeks ago
Scottsdale, Arizona, United States Top Talent Consulting Full timeJob Type: Part Time 20-25 Hours Per Week Receptionist/Administrative Assistant: Join our team and be part of an exciting and growing industry helping people achieve their goals and live healthy and happy! If you thrive in a fast-paced medical or dental office environment and possess strong communication skills, we want to hear from you. Key...
-
Assistant Community Association Manager
2 weeks ago
Phoenix, Arizona, United States RealManage Full timeOverview: How would you like to work for a technology-based HOA management company that is growing rapidly, offers opportunities to advance your career, and has a company culture that truly supports its team members? We are a company that understands and appreciates your professionalism and hard work. We are a company that provides support with a Manager...
-
Scottsdale, United States Alera Group, Inc. Full timeBenefit Commerce Group, an Alera Group Company is looking to add an Assistant Client Manager to their Wealth Management team! Benefit Commerce Group is committed to creating benefit plans and strategies that make life easier and better for HR teams a Manager, Retirement, Assistant, Client, Service, Retail, Insurance
-
Office Manager
5 days ago
Scottsdale, Arizona, United States House of Cars Arizona Full timeHouse of Cars Arizona, a leading pre-owned vehicle dealership in Scottsdale, Arizona, is seeking an experienced Office Manager to join our team. As an Office Manager, you will play a vital role in ensuring the smooth operation of our administrative functions and maintaining a high level of customer service. With a focus on providing exceptional service and...
-
Assisted Living Coordinator
2 weeks ago
Scottsdale, Arizona, United States Sunrise Senior Living Full time: Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 6th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. COMMUNITY NAME: Sunrise of Scottsdale Job ID: (phone number removed) JOB OVERVIEW: "Sunrise is the best place that...
-
Admitting Services Intake Counselor PRN
3 weeks ago
Scottsdale, Arizona, United States HonorHealth Full timeOverview: Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact....
-
Scottsdale, Arizona, United States Harvard Maintenance, Inc Full timePosition Objective: Company Overview: The Harvard Companies include entities working to serve the business community in the janitorial and protection services areas. Harvard Maintenance and Harvard Protection are two of the largest and fastest growing, privately owned providers of high quality janitorial and security services in the United States. We...
-
Scottsdale, Arizona, United States Harvard Maintenance, Inc Full timePosition Objective: Company Overview: The Harvard Companies include entities working to serve the business community in the janitorial and protection services areas. Harvard Maintenance and Harvard Protection are two of the largest and fastest growing, privately owned providers of high quality janitorial and security services in the United States. We...
-
Executive Assistant
2 weeks ago
Scottsdale, Arizona, United States Meritage Homes Corporation Full timeResponsibilities: Meritage Homes is looking for an Executive Assistant to perform senior level administrative responsibilities for our Chief Financial Officer (CFO) and team members within the finance, accounting and IT departments. This role requires the ability to exercise initiative, discretion, judgment, tact, and diplomacy with sensitive, complex, and...
-
Automotive Service Advisor
2 weeks ago
Scottsdale, Arizona, United States Christian Brothers Automotive Full timeJob Description Job Title: Automotive Service Advisor / Writer Location: 8700 E. Thomas Rd., Scottsdale, AZ 85251 Job Overview: As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they...