Reservations Agent

2 weeks ago


Orlando Florida, United States Westgate Resorts Full time
Job Description

Accurately input inbound tour reservations with and without provided transportation. Solicit prospective customers by translations and inbound programs.

Essential Duties and Responsibilities

In-put all inbound reservations with and without transportation

Professionally answer and distribute all inbound phone calls

Keep all qualifications updated and remind and assist OPCs in the event of changes

Translate Portuguese or Spanish-speaking prospective customers to assist OPCs with tour bookings

Call locations informing OPC's of any flow or qualification changes

Answer and solicit prospective customers coming from inbound phone programs

Be able to accurately give directions to all Resorts

Accurately check-in and out outside solicitors at specified locations

Monitor flows, coverage, and production throughout each shift and provide the MOD (Manager on Duty) with necessary pertinent information as needed

Conduct Location Verifications for every shift whereby staffing of each location is verified, and in the event of "open" locations, Field Managers are notified, and records are kept for accurate assessing of penalties to the Marketing Reps accordingly

Packaging of brochures for the Department's Fun Packs distributed at our various hotel Guest Services locations as needed

Verifying "no show" tours on a daily basis and then contacting guests in an effort to get their tours rebooked so as to maximize bookings for the resorts

Book room nights for Westgate Resorts properties, currently and specifically Westgate Lakes, Westgate Towers, Westgate Villas, Westgate Park City, and Blue Tree resorts as needed

Any other light clerical duties as needed


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