In-office Call Center Representative

2 weeks ago

Orlando, United States Capital Vacations Full time
SALARY: Starting at $15

SCHEDULE: Full Time opportunities
  • Training M-F 8:30 AM - 5 PM
  • Saturdays included post training
What Capital Vacations can offer YOU:
  • Great hourly pay and opportunity for professional GROWTH
  • Year-round work at a company with a NATIONAL presence
  • Medical, Dental, and Vision Insurance options
  • 401(K) contribution after 90 days
  • Paid Life insurance, short-term and long-term disability, and MORE
  • Flexible Spending Account
  • Paid Time Off & Holidays
  • Discounted vacation stays
Principal Duties and Responsibilities
  • Assisting owners with questions about their Club & Legacy ownership
  • Must be able to work a variable shift and flexible hours and days
  • Role may be facilitated via engagement through phone, email, outbound and chat channels as business needs require
  • Completing or assisting owners with making reservations- troubleshooting and converting calls to reservations
  • Insures accounts are not delinquent in Maintenance Fees or Loan payments prior to booking new or revised reservations
  • Strong selling skills, able to book events, tours and sell an array of products and services
  • Processes maintenance fee and loan payments
  • Contributes to the revenue of the business through various ancillary revenue sales (ie Renting points, selling Capital Protection Plans and more)
  • Facilitate and accept incoming/outgoing, Cat, Email and Text phone calls and return phone calls
  • Maintain and meet/exceed defined agent level performance goals and contribute to the achievement of department goals
  • Expected to be a role model for Capital Vacations Core Values, always act professional, and be a strong Team Player
  • Agents must type at least 25 words per minute
  • Daily adherence is expected at 85% minimum
  • Agents must be able to multitask throughout their shift seamlessly
  • Flexible in work schedule with Saturday shift as rotated
  • Must maintain an 85% Quality Assurance score per month
  • Must convert 15% of calls to reservations at a minimum
  • Confident and comfortable working in a Pay for a Performance role
  • All Universal Specialists must service all Club and Legacy Products & Services and pass a comprehensive Assessment
General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.

Job Requirements

Education, Essential Training / Certifications, and Experience:
  • High School diploma, some college preferred
  • High level proficiency with Microsoft Office applications, High proficiency in MS Excel required
  • Hotel/timeshare experience a plus
  • A strategic mindset to problem solving and craft win/win solutions.
  • Knowledge Timeshare Ware is a plus
  • Previous experience using Salesforce.com is a plus
Skills, Knowledge, and Abilities:
  • Ability to work both in a team and independently
  • Excellent organization and ability to multi-task required to handle multiple priorities
  • Very detailed oriented and accuracy is a must
  • Technically savvy ~ able to quickly pick up and maneuver through several different systems
  • Ability to work in a fast pace office environment
  • Excellent communication skills
  • Bilingual a plus
  • Comfortable in Selling all products and Services
  • Ability to work with a high level of professionalism at all times

#CVAMCR

  • ​​​​​​​Call Center Representative

    5 days ago

    Orlando, United States Bath Planet Full time

    Call Center Representative CMK Construction / Bath Planet is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable, and maintenance-free. We were voted top bathroom remodeling company in the state this year. We...

  • Call Center Sales Representative

    4 weeks ago

    Orlando, United States British Swim School Full time

    Call Center Sales Representative Part Time - Orlando Position Title:Call Center Sales and Service Representative Report to:Sales Manager Status:Part-time Location:Orlando FL As a Call Center Sales and Service Representative with British Swim School (Orlando) you are responsible for answering phones, meeting enrollment targets using ethical tactics,...

  • ​​​​​​​Call Center Representative

    4 days ago

    Orlando, United States Bath Planet Full time

    Call Center RepresentativeCMK Construction  / Bath Planet is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable, and maintenance-free. We were voted top bathroom remodeling company in the state this year.We are...

  • ​​​​​Call Center Representative

    3 days ago

    Orlando, United States Bath Planet Full time

    Job DescriptionJob DescriptionCall Center RepresentativeCMK Construction  / Bath Planet is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable, and maintenance-free. We were voted top bathroom remodeling company in...

  • Call Center Sales Representative

    2 months ago

    Orlando, United States British Swim School of S.W. Orlando Full time

    Job DescriptionJob DescriptionPosition Title: Call Center Sales and Service RepresentativeReport to: Sales ManagerStatus: Part-timeLocation: Orlando FLAs a Call Center Sales and Service Representative with British Swim School (Orlando) you are responsible for answering phones, meeting enrollment targets using ethical tactics, delivering exceptional customer...

  • Call Center Representative

    1 week ago

    Orlando, United States Aucera Full time

    Call Center Professionals, if you’re passionate about providing world-class customer service and would like to grow your career with an industry-leading company, we may have just the perfect fit for you! Founded in 1957 and headquartered in Mahwah, NJ we are one of the nation's largest privately owned dedicated domestic call center companies with 20 call...

  • Call Center Representative

    5 days ago

    Orlando, United States Fence Outlet Full time

    Job DescriptionJob DescriptionFence Outlet specializes in one stop shopping for all fencing needs and accessories. We maintain a very large inventory of product that is readily available to our customers on a daily basis. At Fence Outlet, our customers will find everything they need for a do-it-yourself project, or we offer full service professional...

  • Call Center Sales Representative

    1 month ago

    Orlando, United States British Swim School of S.W. Orlando Full time

    Position Title: Call Center Sales and Service RepresentativeReport to: Sales ManagerStatus: Part-time Location: Orlando FL  As a Call Center Sales and Service Representative with British Swim School (Orlando) you are responsible for answering phones, meeting enrollment targets using ethical tactics, delivering exceptional customer service, processing...

  • Call Center Sales Representative

    4 weeks ago

    Orlando, United States British Swim School of S.W. Orlando Full time

    Position Title: Call Center Sales and Service Representative Report to: Sales Manager Status: Part-time  Location: Orlando FL  As a Call Center Sales and Service Representative with British Swim School (Orlando) you are responsible for answering phones, meeting enrollment targets using ethical tactics, delivering exceptional customer service, processing...

  • Call Center Representative

    3 days ago

    Orlando, United States Ultimate Vacation Stays Full time

    Are you able to start tomorrow? Is this possible 15$ a hour you must have three deals you also receive sign on bonuses and daily spiff and commissions your weekend off Pay every Friday every week Our scheduled is form Monday through Thursday from 11 to 8 Fridays from 10 to 7 pm Saturdays from 11-6 pm Our office 202 S Orange Blossom Trl Orlando, FL...

  • Call Center Manager

    4 weeks ago

    Orlando, United States Central Florida Full time

    Job DescriptionJob DescriptionWe are seeking a skilled and experienced Call Center Manager to join our team at Central Florida Medical Practice. As the Call Center Manager, you will be responsible for overseeing the daily operations of our call center, ensuring efficient and effective handling of patient inquiries and concerns. This role requires strong...

  • Receptionist/call Center

    2 weeks ago

    Orlando, United States Pardy Rodriguez Full time

    Plaintiff's personal injury firm located near downtown Orlando seeking a bilingual English/Spanish speaking Receptionist/Call Center representative. Must have excellent customer service skills, attention to detail, like to communicate with people, have a pleasant personality, and able to work independently. Call Center experience and Customer Service...

  • Call Center Agent

    5 days ago

    Orlando, United States Connexa Worx Full time

    Draft Note Design We are is seeking a customer-focused and dependable Call Center Agent to join our team. The successful candidate will be responsible for handling a high volume of inbound and outbound calls, providing exceptional customer service, and resolving inquiries efficiently. This role requires excellent communication skills, a friendly and...

  • Call Center Representative

    2 weeks ago

    Orlando, United States Forrest Solutions Full time

    Job DescriptionJob DescriptionPay: $16/hrLocation: Fully remote- CAN NOT reside in NY, CA or DCLength: 5/20-6/12Schedule: 10am-7pm EST / 9am-6pm CST/ 8am-5pm MST/ 7am-4pm PSTTraining: 9am log on day 1 5/20-5/22Need to provide own equipment- laptop only- can be sent headsets if needed. -Windows 10 or 11 with 8GB RAM. No MAC/Linux/Chromebook etc.Key...

  • Center Representative

    5 days ago

    Orlando, United States Bath Planet Full time

    Call Center Representative CMK Construction / Bath Planet is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable, and maintenance-free. We were voted top bathroom remodeling company in the state this year. We are...

  • Outbound Call Center Agent

    1 month ago

    Orlando, United States US Benefits Association Full time

    In-Office Position, No Remote. There is **advancement opportunity **to grow with the company in various management roles. The company provides all training materials and assistance to advance and grow your career. **Requirements**: - Must fluently speak English - Must speak clearly and professionally - Must be able to read a script and converse...

  • Outbound Call Center Agent

    1 month ago

    Orlando, United States US Benefits Association Full time

    In-Office Position, No Remote. There is **advancement opportunity **to grow with the company in various management roles. The company provides all training materials and assistance to advance and grow your career. **Requirements**: - Must fluently speak English - Must speak clearly and professionally - Must be able to read a script and converse...

  • Call Center Agent

    5 days ago

    Orlando, United States Andersen Full time

    Job DetailsThe Renewal by Andersen of Florida ISC (Inside Sales Center) Agent duties include: assisting the ISC Team in maximizing the conversion rate of calls, leads and inquiries into scheduled appointments via a prescribed appointment setting methodology for Renewal by Andersen. This job reports to our Orlando office five days a week. What We Offer *...

  • Specialty Pharmacy Supervisor, Call Center

    4 weeks ago

    Orlando, United States CVS Full time

    Responsible for the direct daily supervision of pharmacy service representatives (PS - Rs) personnel providing proactive compliance and ordering calls for all medications dispensed by CVS/specialty Pharmacy Network. The Supervisor is responsible for Pharmacy, Supervisor, Call Center, Customer Service, Operations, Retail, Healthcare

  • Ready to Start Call Center Rep

    1 month ago

    Orlando, United States US Benefits Association Full time

    In-Office Position, No Remote. There is **advancement opportunity **to grow with the company in various management roles. The company provides all training materials and assistance to advance and grow your career. **Requirements**: - Must fluently speak English - Must speak clearly and professionally - Must be able to read a script and converse...