Care Services Coordinator

Found in: Resume Library US A2 - 2 weeks ago

Albuquerque New Mexico, United States Corus Health Full time
Ensemble Health, part of the Corus Health family of companies, is currently seeking a Care Services Coordinator (MSW) (LPN) to enhance the quality of client management, maximize satisfaction and promote cost effectiveness. The successful candidate will be accountable for the full client care cycle. CSC duties include reviewing client status, planning, implementing, monitoring and analyzing actions required to meet the client’s health and human services needs. The CSC will also work to facilitate, coordinate and assist with the provision of essential services to help patients transition through a variety of settings including hospitals, transitional care facilities, skilled nursing facilities, and private homes to ensure continuity of care across locations. Work will be completed both in an office environment as well as community settings. We are looking for a Bilingual English/Spanish candidate.

Responsibilities

Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered

Handle case assignments, draft service plans, review case progress and determine case closure

Help clients achieve wellness and autonomy through education and engagement

Assist clients in utilizing technology designed to improve health outcomes including remote patient monitoring equipment

Facilitate multiple care aspects (case coordination, information sharing, etc.)

Help patients make informed decisions by acting as their advocate regarding their clinical status and treatment options

Develop effective working relations and cooperate with medical team throughout the care coordination process

Coordination of patient resources with social services, health and governmental agencies

Go the extra mile and interact with clients to keep track of their progress and to ensure satisfaction

Record case information, accurately complete all necessary forms and produce statistical reports as needed

Promote quality and cost-effective interventions and outcomes

Address motivational and psychosocial issues as needed

Adhere to professional standards as outlined by protocols, rules and regulation

Respond to customer queries in a timely and accurate way, via phone, text, email or chat

Collaborate/communicate with medical and non-medical staff, including Payer clinical management teams

Requirements

Current, unencumbered license in the state of New Mexico

Fully Vaccinated

Bilingual Spanish/English

Experience in case coordination and emergency services training or a related job in a healthcare field

Knowledge of case management principles, healthcare management and reimbursement

Skilled in clinical practice and interpersonal relationships; able to cope with family emotional stress and tolerant of individual lifestyles

Able to make meaningful observations and write comprehensive, accurate reports in a timely manner

Training and/or experience in researching medical records, using internet search engines, and have a working knowledge of spreadsheets and word documents

Demonstrate ability to assess and respond to the needs of patients/families in varied settings

Effective communication skills

Excellent organizational and time management skills

Familiarity with professional and technical emerging knowledge

Problem solving skills and ability to multi-task

Compassionate with teamwork skills

Current license, certification or registration in healthcare field

State driver’s license and availability of car

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Training & Development

Wellness Resources

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