Inside Sales Representative

3 weeks ago

Danvers Massachusetts, United States ITW Full time
Job Description

Our Sales Operations team plays an important role in our Sales and customer success. As an Inside Sales Representative, you will get to work in a fast-paced and dynamic environment, leveraging your entrepreneurial spirit, natural curiosity, problem solving capability, and relationship building skills to create great Inside Sales outcomes.  This is an exciting opportunity to build and grow your Sales career in a Division within a market-leading, Fortune 200 organization Come and grow with us

ITW’S BUSINESS MODEL & CULTURE:

We have an environment shaped by our decentralized, entrepreneurial culture that brings our exciting ideas to life.  Our people thrive in our “flexibility within the framework” approach.

We are committed to providing you with growth and development opportunities that maximize your unique potential.

Our culture empowers you to think and act like a business owner – we want your entrepreneurial spirit to thrive

Be a part of One ITW/One Team, where everyone’s contribution matters in our quest to achieve our full potential.

We live by our Core Values:We focus on the essential core of each business opportunity, fostering simplicity in how we think and execute.

We gain strength through trial and error and work as a team through jointly sharing risk.

We treat our customers and suppliers with integrity and transparency, and constantly strive to do the right thing.

We deeply respect diversity at every level of the company and consequently promote an open environment where innovations can emerge from our various backgrounds and experiences.

We trust our team members and are confident that they each work to the highest professional standards and in the company’s best interests.

YOU MIGHT LIKE THIS JOB IF YOU ARE/HAVE…

Are an entrepreneur – you take ownership and accountability for your surroundings and constantly leverage your resources to be successful.

Are relationship focused. You excel at and enjoy creating relationships based on trust and respect. 

Are a self-starter - a proven team player capable of prioritizing your own work and/or challenges simultaneously, and you’re able to work in a complex and ambiguous environment that changes quickly. 

Are highly organized and able to prioritize competing tasks easily.

Understanding problems and finding solutions for others gives you immense satisfaction.

PRIMARY RESPONSIBILITIES:

Manages all inbound leads from website, tradeshows, inbound calls, and other marketing programs:Timely lead retrieval

Research, contact, qualify and prioritize leads

Disposition of leads to channel partners, regional sales manager or others, utilizing (url removed)

Provides monthly/quarterly reporting of lead metrics:Number of leads

Qualified leads

Leads sent to distribution partners

Leads that turned into opportunities

Leads that resulted in new revenue

Supports small revenue opportunities within select focused channel partners and existing ‘20’ direct customers through communications and other activities as needed to contribute to overall growth of the division. 

Identifies and closes additional purchases of products and services by customers' communities.

Prospects, qualifies, and generates sales within ITWPP’s established distribution partners.

Maintains smaller distribution partners and named direct accounts with pricing notification and other communication and support as required.

Effectively utilizes sales processes and tools in Salesforce (opportunities, call plans, dashboards) to support significant growth for the Americas.

May provide basic technical service support, increasing customer satisfaction with existing customers.    

Works closely with Sales, Marketing, Tech Services, and Customer Service to create new business opportunities.

Provides basic technical support and redirects inquiries related to customer service, quality, and more detailed technical requests while ensuring timely response to customers.

Keeps management informed of all activity, including timely preparation of reports.

Assists in providing training to both customers and employees.

Effectively communicates with others inside and outside of the company in a professional manner to promote customer service orientation. 

May provide other reports or analysis as requested.

Promotes, supports, and adheres to all safety, environmental and quality related policies and procedures.

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