Yardi Training Specialist
3 weeks ago
The Yardi Training Specialist will primarily provide Yardi training to Property Management staff. This role will provide training and ensure all new and existing users receive proper software training support. This role will be a part of the Human Resources department, reporting into the Talent Development Lead and collaborating with Property Management, Information Technology (IT), and Yardi Support to ensure software platform is being utilized efficiently to support business goals and objectives.
This is a remote role with preference given to candidates in or around Philadelphia, PA.
Responsibilities:
The Yardi Trainer will primarily provide Yardi training to Property Management
Provide software training to end user.
Ensure all new and existing users receive proper software training
Provide best in class Yardi training instruction to new and existing employees through instructor lead training, online webinars, and individual coaching sessions
Provide Yardi onboarding training to newly hired and acquired on-site employees; and support new employees with all PM software training
Conduct in person Yardi group training sessions as needed
Lead weekly live training and troubleshooting sessions for on-site users (Yardi Power Hour)
Provide day to day Yardi user training for Property Management
Consult with internal business to identify learning and employee development opportunities and make solution recommendations
Assist IT and Yardi Support with training needs related to software upgrades/conversions
Create online simulated training modules
Revise training material to reflect current changes in integration, policies and procedures
Create and establish training agendas, pre-training surveys and post-training surveys, and achievement certificates
Publish ongoing training calendar for new hires, existing users and offer refresher classes on problem area topics identified by Yardi support team
Review Yardi reporting and analyze data for user input errors to create ongoing training modules
Develop documentation and training of new Yardi modules and Yardi integrations
Assist and provide training support with roll out of all new software program interfaces
Stay abreast of updates and changes in affordable housing programs and requirements
Qualifications:
Ability to travel 25% - 40%
Bachelor’s degree or equivalent experience
At least three years experience as a manager/leader/trainer in the real estate industryExperience in affordable/multifamily housing preferred
Formal training experience or training expertise in property management/property management technology
Demonstrated presentation skills
Experience with Yardi Flagship Modules
Proven, results-oriented person with a focus on quality and delivery
Demonstrates ability to develop consensus among users
Detail-oriented with high standards, but able to distill what truly matters
Excellent problem-solving skills and the ability to work independently
Demonstrates effective time management skills, and the ability to work in a fast paced, dynamic environment
Highly organized
Understands and practices need for confidentiality
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