Customer Experience Designer

2 weeks ago

Minneapolis Minnesota, United States SPS COMMERCE Full time
Description:
SPS Commerce is growing- We are looking for a Customer Experience Designer to join our Training and Education team. As a Customer Experience Designer, you will be responsible for designing and building material based on content provided internally by the Customer Success team. If you are looking for an opportunity to join a creative and dynamic team, where you will develop a variety of internal and external facing content, working across business units, then this is the role for you.

 

This is a hybrid role based out of our MN office.

 

Does this sound like you?

 

Teamwork and Collaboration. You excel at developing and fostering relationships with internal teams and customers

You exhibit design expertise- you seek to understand design outcomes and can develop and implement design solutions focused on the customer experience

Fast paced work environments are where you thrive. You are highly organized and comfortable working on several fast-moving projects simultaneously

You pride yourself on your communication skills and ability to set expectations with teammates and customers

 

Why work at SPS?

 

We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. 

 

At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win.

 

Careers don’t just grow here, they’re made here.

 

The Day-to-Day

 

The Customer Experience Designer ensures the customer experience aligns with company branding, team methodology, and industry design best practices. As a Customer Experience Designer, you will use Articulate Storyline and Adobe Creative Cloud applications to create content and you will seek to improve customer satisfaction in all phases of their journey with SPS Commerce.

 

Provide packaged production files for review by subject matter experts 

Utilize established pattern library and branding requirements for foundational elements in all designs 

Ensure designs provide a consistent experience and feel to customers 

Consult with subject matter experts, suggest experience collateral, and provide guidance 

Identify all needed design collateral for assigned projects 

Create storyboards/ new designs with fellow designers and subject matter experts where needed 

Collaborate with management on work prioritization

Work collaboratively within the Training & Education team, as well as build internal partnerships across the organization

Consistently apply training and adult learning theories, instructional design models, and e-learning standards (e.g. SCORM)

 

Education and Experience

 

College degree or equivalent education and experience

Minimum 2 years of experience in design, training, or related field

Expert in one area of Adobe Creative Suite (Print / Video) 

Experience working in teams and completing tasks in a highly collaborative setting

Experience in print design, graphic design, or web design

Copywriting experience

Experience with Articulate Storyline highly preferred 

Experience in video editing, motion graphics, compositing, audio mixing, or editing highly preferred

 

 

EOE including disability / veteran

 

SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.

 

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