Logistics Command Center Agent

Found in: Resume Library US A2 - 1 week ago


Federal Way Washington, United States Cargo Signal Solutions, LLC Full time
Job Description

Command Center agents are responsible for monitoring transport of cargo in transit worldwide.

This position is part of an experienced team of logistics security experts responsible for day-to-day operations of the Cargo Signal Command Center focused on reducing the potential for losses of vulnerable cargo using enhanced security protocols, tracking and technology tools, and service provider management and development.

Staff the command center with reliability and punctuality

Participate in and help build a team environment

Transpose information from documents or other sources into the monitoring software, ensuring accurate and timely data entry

Actively monitor shipments to ensure compliance with security protocols

Track and trace shipments using internal and external applications and by telephone/e-mail to service provider

Provide shipment status updates to customers by e-mail and phone

Respond to emergency alarms and exceptions according to company procedures

Understand documented requirements and correctly interpret this information to fulfill customer instructions and expectations

Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride

Escalate problems to management when necessary

Participate in shift-level exercises and incident response drills


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