Desktop Support Engineer

4 weeks ago


Napa California, United States The Wonderful Company Full time
Job Description

Primary point of contact for helpdesk calls

Secondary point of contact for chat support

Install and troubleshoot software - antivirus, firewall, anti-spyware, etc.

Troubleshoot and repair broken or defective computer hardware ensuring the functionality of computers and computer related equipment throughout the organization

Work with vendors for repairs/service as needed

Move, add, change computers

Reload operating systems

Install and configure software for The Wonderful Company based on the information systems policies and procedures

Assist with network administration including new user setup and removal, active directory moves, adds & changes, Windows general troubleshooting

Manage/Maintain:Physical layer (wiring) connectivity

Printers

Mobile devices

Handheld barcode scanners

Provide backup for general telephones including:Telephone new user setup & training

Telephone general troubleshooting

Work Schedule:

Flexible schedule (some nights/weekends for events/projects; longer shifts during peak production may be required)

40+ hour a week shift and an on-call schedule


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