Service Coordinator

3 weeks ago


Corpus Christi Texas, United States Straight Edge Technology, Inc. Full time
We are growing and adding to our team

More specifically, we need a Service Coordinator and Team Lead that are Humble, Hungry, and Smart.

Founded in 2006, Straight Edge Technology is a company committed to excellence and working with a purpose. We want to create an environment that encourages team work, and allows employees to strive for the same core values.

Our Service Coordinator will provide management and leadership of every service request with clients as they report issues or areas of technology where they need assistance. Using our Service Department standards for issue tracking, and best in class tools, our Service Coordinator will manage our Service Desk to exceed the expectations of our clients, and delight them with Customer Service not found anywhere else. We don't just fix computers here.

So, what does a Service Coordinator do?

Answer client calls on phone

Translates requests from clients to accurate internal service tickets using Autotask

Receives client requests via email or customer portal

Communicates with clients about issues and resolution status

Assigns service requests to technicians by matching skill set to the problem and monitoring workloads

Schedules technicians to client worksites as appropriate

Performs follow up with technicians regarding status of tickets

Supervises technicians and monitors success measures

Coordinates appointments with vendors

So you’ll need strong interpersonal and communication skills, attention to detail, and a knock-‘em-dead attitude. We need a person who thrives when they are juggling numerous tasks. We need you to be open to ideas and bring your own new ideas to the team; we offer a fun, engaging, supportive environment in which your ideas can thrive. So if you’re looking for a place where you can constantly learn more and contribute to a team, this is it.

Does this sound just like you so far? Okay, good. Read on.

Requirements

REQUIRED:

Bachelors Degree or equivalent

Proficient Microsoft Office computer and word processing skills

5 years administrative or customer service experience

Tech savvy, education in computer science or experience as an IT professional

Strong customer service skills (e.g. friendly demeanor and good speaking skills)

Strong multi-tasking skills (ability to juggle several priorities at once)

PREFERRED:

Experienced following detailed procedures

Experience managing schedules

ITIL

PHYSICAL REQUIREMENTS

Work is primarily sedentary in an office environment; significant use of computer monitors (>80% of time)

A Great Candidate can Demonstrate

Decisiveness

Attention to Communication

Initiative

Personal Credibility

Verbal Communication

Stress Management

Results Orientation

Flexibility

Thoroughness

Technical Expertise

Persuasive Communication

Managing Performance

Benefits

Starting Pay $20/hr. to $25/hr.

Work Environment:

Individual's primary workstation is located in an office environment.

The noise level in this environment is low to moderate.

Our full time employees enjoy benefits including: Medical, Dental, Vision, Retirement Plan, PTO and Paid Parental Leave

Other benefits include:

Excellent organizational culture (fast-paced and forward-thinking environment)

Growth potential


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