Senior Event Manager| I-X Center

4 weeks ago

Cleveland Ohio, United States Oak View Group Full time
Overview:
The Senior Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.

 

This role will pay a salary of $65,000 to $75,000.

 

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

job expires 7/31/2024 

Responsibilities:
Advance, plan, service, and supervise all events

Plan, direct and evaluate the work of subordinates

Provide leadership and guidance for event personnel

Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives

Communicate clearly and concisely in the English language, both orally and in writing

Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials

Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed

Complete all duties with a customer service focus through teamwork & dedication to Oak View Group’s principles

Assist in the preparation of building to meet the requirements of upcoming events/shows

Assist with the completion of pre-show event financial estimates

Assist with the completion of post-show event settlements

Advise lessees on services available from independent contractors for events

Recruit, train, and supervise event & security staff

Create work schedules for event & security staff, delegate assignments, and review performance/results

Function as a liaison between users of the facility and the facility staff

Recommend and evaluate required event staffing levels

Coordinate communication between building staff and show staff during load in and load out

Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction

Maintain equipment (radios, metal detection wands, etc.) for all event and security staff

Make hospitality arrangements as needed

Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly

Review emergency planning procedures with all event staff for each event

Create and distribute detailed data sheets prior to every event

Prepare and approve bi-weekly payroll for all event staff and security staff

Coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed

Serve as Manager on Duty as scheduled

Oversee the selling for inhouse services

Be the liaison between the event department and the finance department for all exhibitor services sold

Keep, update, and enter into Momentus all pricelists for in house services

Assist GM with implementing and complying with corporate initiatives

Ensure that all event insurance certificates are obtained and correct

Coordinate event set-ups and changeovers based on CAD drawings  

Other duties and responsibilities as assigned

Qualifications:
5-7 years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting

Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field

Strong oral and written communication skills

Strong computer skills in Microsoft Office applications, word processing, and Internet

Possession of, or ability to obtain, a valid drivers’ license

Knowledge of operational characteristics of events

Ability to identify the needs of users of the facility

Knowledge of crowd management and control techniques

Knowledge of customer service practices

Knowledge of principles of supervision, scheduling, and training employees

Demonstrated familiarity with facility use contracts

Knowledge of fire and public safety regulations

Knowledge of A/V equipment and electronic systems in public assembly facilities

Experience with budget preparation and control

Familiarity with terminology used in entertainment/convention/public assembly settings

Experience with AutoCAD is preferred

Experience with Momentus is preferred

Experience with digital signage

Knowledge of box office procedures

Experience with Tixr

Experience with cash handling procedures

 

Vaccination Statement:
We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.

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