Office Assistant-Child Protection Center
Found in: Resume Library US A2 - 2 weeks ago
The Office Assistant plays an integral role on the Child Protection Center (CPC) team. Conducts secretarial and clerical duties that support patients/families, multi-disciplinary team members (MDT), and staff at the CPC. Uses excellent communication and customer service skills that ensure a positive patient experience.
Why UnityPoint Health?
Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
Benefits –Our competitive program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
Diversity, Equity and Inclusion Commitment– We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
Development– We believe equipping you with support and is an essential part of delivering a remarkable employment experience.
Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Hear more from our team members about why UnityPoint Health is a great place to work at .
Responsibilities:
Customer Service
Interacts with patients and family members in a positive, friendly manner that enhances their experience at the Child Protection Center.
Maintains/develops professional relationships with community partners in person, over the phone, and via email correspondence.
Provides timely and appropriate information to parents/caregivers/community partners/others while adhering to confidentiality guidelines, policies, and procedures.
Administrative/Clerical Support
Provides clerical support for all front desk functions of the department.
Responds to phone calls, takes referrals, and schedules appointments in a manner that promotes efficient patient care.
Engages in practices that include accurately registering patients and submitting charges for services in a prompt manner.
Provides lobby oversight and watches children as needed.
Provides clerical support to the Safe Sleep program.
Qualifications:
High school diploma or GED equivalent
Customer service, clerical, and secretarial
Writes, reads, comprehends, and speaks fluent English.
Basic computer knowledge using word processing, spreadsheet, email, and web browser.
Use of usual and customary equipment used to perform essential functions of the position.
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