Customer Success Manager

4 weeks ago


Remote Oregon, United States Mirantis Full time
Job Description

Mirantis is adding a US based Customer Success Manager to our team  

CSM’s will act as trusted advisors to key clients, partnering with them through the life of their IT journeys  

CSM’s will  own the renewals of their assigned account base, with a focus on retention and incremental growth 

CSM’s will partner internally with sales, marketing, product and support services to address client concerns. 

Main Responsibilities

Work with an assigned account base to help move our clients along their IT journey

Outreach to assigned account base; Monthly calls & Quarterly Business Review (QBR)

Partner with Account Executive and Solutions Engineer to tackle client issue and position Mirantis for growth

Own client renewals with a focus on retention and growth 

 



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