Customer Success Manager
4 weeks ago
Mirantis is adding a US based Customer Success Manager to our team
CSM’s will act as trusted advisors to key clients, partnering with them through the life of their IT journeys
CSM’s will own the renewals of their assigned account base, with a focus on retention and incremental growth
CSM’s will partner internally with sales, marketing, product and support services to address client concerns.
Main Responsibilities
Work with an assigned account base to help move our clients along their IT journey
Outreach to assigned account base; Monthly calls & Quarterly Business Review (QBR)
Partner with Account Executive and Solutions Engineer to tackle client issue and position Mirantis for growth
Own client renewals with a focus on retention and growth
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