Customer Success Manager

3 weeks ago


Remote, Oregon, United States BioRender Full time

At BioRender, our mission is to accelerate the world's ability to learn, discover and communicate science. We are passionate about democratizing science communication in order to accelerate scientific discovery and understanding. We're looking for amazing people to help create the world's go-to-place and platform where science is communicated. Come join us

We are looking for a proactive individual dedicated to building product users love and wants to revolutionize how science is communicated to join our company as a Customer Success Manager You will work closely with BioRender's mid-market accounts to focus on customer satisfaction, retention, referenceability, and revenue growth.

You will be successful in this role with:

  • A continuous improvement approach: You have a growth mindset and you're open to coaching and continuous feedback
  • Exceptional customer curiosity: You have a genuine interest in learning about the clients we serve, their goals, and their science communication pain points
  • Resilience and an owner mindset: You use a compelling process to stay productive and focused in the face of adversity, while honouring your commitments to customers and internal teams

What you'll be doing:

  • Proactively reach out to clients & decision-makers to position yourself as a trusted and strategic partner (e.g. emailing, calling, virtual meetings)
  • Onboard new users to the platform and demonstrate platform features to senior decision-makers (e.g. client calls, interviews, training sessions)
  • Uncover client needs, line up training and support, and deliver value that delights our users to drive engagement and encourage the renewal of annual subscriptions (e.g. conduct client discovery, build a support plan)
  • Understand user satisfaction and track NPS scores to prevent churn and understand where we can improve and address user requests
  • Cultivate customer advocates, develop case studies, and engage with customers for speaking opportunities and other marketing activities
  • Liaise with various teams (i.e. medical illustration team, product, marketing, etc.) to ensure the customers' needs are being fulfilled
  • Seek out opportunities to enhance the customer success playbook, contribute to the product, and assist other teams

What you bring to the table:

  • 3+ years of experience in customer success or account management for a SaaS company
  • Strong proficiency in hosting virtual webinars, workshops, or other events
  • Knowledge of account management metrics (including churn, retention, and NPS)
  • BSc. or Masters in the Life Sciences is a plus
  • Excellent organizational skills and ability to manage multiple projects
  • Strong interpersonal skills and attention to detail

Why Join Us?

  • We are mission-driven, and work collaboratively towards our shared vision of improving scientific communication and accelerating scientific discovery: BioRender figures have appeared in more than 16,000 publications
  • It's a product that users love We have a world-class NPS and a community of loyal fans. Check out our Testimonials page to see what our customers are saying about us:
  • We are in the top quartile for profitability and year-over-year revenue growth, with users in 200+ countries.
  • BioRender is an equal opportunity employer, and an inclusive hiring process and work environment is a part of our DNA.
  • We're remote-first and have team members across Canada and the United States. A physical office in Toronto is available, but you have the flexibility to work from anywhere.
  • We're backed by top investors, accelerators, and some of the most successful life science entrepreneurs and philanthropists in the world including Y Combinator, Malala Fund founders, and Fifty Years VC.
  • We are committed to building a warm, inclusive, and diverse environment. Check out how we make sure our employees come first.

You can read more about the BioRender interview process and FAQs here

Check out what it's like to work at BioRender in Canada and the US



  • Remote, Oregon, United States Security Innovation Full time

    Security Innovation is looking for a creative, energetic, and data-driven Customer Success Manager to join our team This is a player/coach role that will report to our Vice President of Global Sales. The Customer Success Manager will lead a team that best understands the needs of our customers while ensuring customers get the most value out of our solutions...


  • Remote, Oregon, United States CYE Full time

    CYE is on the lookout for a Customer Success Manager to work closely with our customers, build lasting relationships, and help them every step of the way. Your role will be to encourage customers to make the most of our products and to always be there for them as their biggest supporter.ResponsibilitiesBuild and maintain strong customer relationships....


  • Remote, Oregon, United States Knock Full time

    We are very happy to announce that we have officially re-opened our Ballard, WA HQ office for voluntary use In order to maintain safety, comfort and flexibility, we currently offer most employees the choice between 3 work locations: HQ-first, Hybrid or Remote; if there are specific location needs, the job description will indicate that below. It is also...


  • Remote, Oregon, United States Arcadia Full time

    Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit Why This Role Is Important to Arcadia At , the Customer Success...


  • Remote, Oregon, United States Arcadia Full time

    Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit Why This Role Is Important to Arcadia At , the Customer Success...


  • Remote, Oregon, United States VSCO Full time

    About VSCOAt VSCO, our mission is to nurture creativity so you can make it. We are a leading photo and video editor with a library of 200+ premium quality presets and tools, an easy-to-use video editor, and a curated collection of photography of all genres, styles and aesthetics from our global community of talented creators. We are looking for humble...


  • Remote, Oregon, United States Amplemarket Full time

    What is Amplemarket all about?Amplemarket's premise is that a lot of the playbooks used by B2B sales teams that worked 5 years ago don't cut it anymore.In today's environment, sales teams need to have a tremendous amount of information about their prospects to decide when is the best moment and channel to reach out in the most relevant way. You can't do this...


  • Remote, Oregon, United States EngagedMD Full time

    You are an experienced Customer Success Manager with superior relationship management skills, intent on helping a tech organization achieve its mission by building strong relationships with clients and driving deeper into accounts. We're EngagedMD and we have a patient journey application used by more than 2 million users nationwide and internationally since...


  • Remote, Oregon, United States DataCamp Full time

    Who We Are:At DataCamp, we're not just a platform; we're the catalyst for a data-fluent world. We enable individuals and businesses to leap forward in data science, providing them with top-tier education, certification, and collaboration tools.By the Numbers:400+ dynamic courses270+ renowned instructors from 35 Countries90+ hands-on projects12 million+...


  • Remote, Oregon, United States vivenu GmbH Full time

    Get onboard the vivenu rocket ship to revolutionize one of the most exciting industries and enable global and limitless event ticketingAbout usIn 2018, we started vivenu with a bold mission: to transform the global event ticketing industry for good. Hundreds of thousands of event organizers around the globe rely on solutions that haven't kept up with today's...


  • Remote, Oregon, United States Chartbeat Full time

    Tubular and Lineup have partnered with Chartbeat to help you grow reach and revenue for your content. Chartbeat's ) mission is to help content creators around the world better connect with their audiences. In 2023, Chartbeat joined forces with Tubular, the leader in global social video intelligence and measurement, and Lineup Systems, the leading global...


  • Remote, Oregon, United States ABODO Full time

    We're Changing the Rentals IndustryWe're a profitable, growth-stage company building industry-leading martech and data SaaS products for the rentals industry. While originally known for building and operating one of the U.S.'s largest rental marketplaces - Rentable, we recently launched a martech and competitive intelligence software suite with strong growth...


  • Remote, Oregon, United States Lithic Full time

    Lithic creates card issuing and payment infrastructure for technology companies that just works. We help some of the world's fastest-growing digital banks, fintech companies, and software companies process billions in transactions annually.Lithic is hiring a SeniorCustomer Success Manager to help our customers build and scale card programs on the Lithic...


  • Remote, Oregon, United States Bullhorn Full time

    For the past 25 years, Bullhorn has dedicated itself to building industry-leading, cloud-based software for the staffing and recruitment industry. Led by the original co-founder, partnered with venture capital, and powered by seasoned leaders across a global workforce with an eye toward innovation, Bullhorn has had year over year growth, making it the market...


  • Remote, Oregon, United States Bitwarden Full time

    Bitwarden empowers enterprises, developers, and individuals to securely store and share sensitive information. With a trusted, open-source approach to password management, secrets management, and passwordless and passkey innovations, Bitwarden makes it easy for users to extend robust security practices across all online activities. Founded in 2016 with...


  • Remote, Oregon, United States Informed K12 Full time

    **Please note: This position is remote, but candidates MUST be based in California or Texas. Please only apply if you are based in California or Texas**Who we areAt Informed K12, we're on a mission to help school district administrators operate efficiently and gain insight into their most critical school business processes. Still today, most school districts...


  • Remote, Oregon, United States WorkRamp Full time

    At WorkRamp, we believe that the best companies grow through learning. That's why hundreds of market leaders such as Box, Lattice, and Outreach choose the Learning Cloud to power employee and customer learning. Boost employee performance, grow revenue, and scale customer success with WorkRamp. Learn more by visiting Why WorkRamp?-Recently raised a $40M...


  • Remote, Oregon, United States Rentable Full time

    We're Changing the Rentals IndustryWe're a profitable, growth-stage company building industry-leading martech and data SaaS products for the rentals industry. While originally known for building and operating one of the U.S.'s largest rental marketplaces - Rentable, we recently launched a martech product and a competitive intelligence software - ApartmentIQ,...


  • Remote, Oregon, United States kea Full time

    About keaLaunched in 2018, kea is one of the fastest-growing companies changing the way restaurants operate. We've raised $29 million from Tier 1 Silicon Valley investors, and we're not stopping there. Originating in Mountain View, California, and now fully remote, we are building a team that is excited about our mission: drive the world's commerce by...


  • Remote, Oregon, United States NetBrain Technologies Inc. Full time

    Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention and Protected Change Management. Today, over 2,500 of the...