Experience Specialist
3 weeks ago
Greets patients and visitors, determines their needs, and directs them in a pleasant and professional manner. Answers the telephone, takes messages, schedules appointments, and receives payments and issues receipts. Obtains and enters accurate demographic and insurance information. Performs other tasks as requested, both clerical and administrative.
Why UnityPoint Health?
Commitment to our Team – We’ve been named a by Becker’s Healthcare for our commitment to our team members.
Culture – At UnityPoint Health, you Come for a fulfilling career and experience guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
Benefits – Our competitive program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
Development – We believe equipping you with support and is an essential part of delivering a remarkable employment experience.
Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Visit us at (url removed)/careers to hear more from our team members about why UnityPoint Health is a great place to work.
Responsibilities:
- Greets patients and visitors and obtains accurate information and signatures for office records
- Obtains signatures on all forms pertinent to the patient's current visit from the patient or family member who has authoricity to sign on behalf of the patient.
- Photo-copy and scan insurance cards and driver's licenses.
- Adhere to all confidentiality policies and procedures.
- Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner.
- Retrieves, files photocopies or scans medical correspondence, reports and miscellaneous items, as requested.
- Collects payments, issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits.
- Demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations.
- Integrates and demonstrates FOCUS values and expectations for personal and service excellence to guide professional behaviors, while adhering to the policies and procedures of IH-DM.
- Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
- Open and/or close the clinic following specific guidelines of the individual clinic.
- Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate.
- Perform functions other than described due to extenutating circumstances.
- Other duties as assigned.
Qualifications:
Education:
- High school graduate or equivalent.
- Medical Terminology preferred.
Experience:
- Previous experience in a medical setting preferred.
- Working knowledge of third party payer is helpful.
- Previous customer service experience preferred.
Certifications/Licensures:
- Patient Access Certificate.
Knowledge/Skills/Abilities:
- Typing skills 40-wpm or keyboard equivalent.
- Accurate data entry and spelling accuracy required.
- Writes, reads, comprehends and speaks fluent English.
- Multicultural sensitivity.
- Microsoft Office – basic computer skills.
- Customer/patient focused.
- Critical thinking skills using independent judgment in making decisions.
- Must be able to multitask and stay on track with completing job functions in a very busy work environment with multiple distractions.
- Ability to adapt to frequent changes in insurance plans, hospital and departmental procedures, job functions and new technology.
Other:
- Use of usual and customary equipment used to perform essential functions of the position.
- Work may occasionally require travel to other UPH facilities.
- May drive a UPH vehicle, rental, or own vehicle.
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