Customer Care Specialist

Found in: Resume Library US A2 - 1 week ago


Marietta Georgia, United States Trutech Wildlife Service Full time
Overview:
Join the Customer Care Center of an Industry Leading Wildlife Management Company

 

Founded in 1984, Trutech Wildlife Service & Critter Control Operations specialize in nuisance wildlife management services for residential and commercial properties, providing leading wildlife, animal and integrated pest control services across the nation. We work with wildlife and people alike and have amazing careers to offer in a recession resistant business.

 

Learn more about us here

Responsibilities:
What You Will Do

 

The objective of a Customer Care Specialist is to provide excellent customer service and to provide resolution to our callers’ needs in a single call (One Call Resolution) in a professional manner.

 

Your Daily Duties

Provide excellent customer service in a professional manner

Answer the phone promptly (Hold time less than 1 minute.)

Process cancellations and payments

Enter data into CRM

Create contact logs/documentation

Request service credits & refunds

Schedule leads and service requests

Projects as assigned by management

You Will Thrive In This Role If

You hold yourself to high standards

You enjoy building relationships and creating a bond and rapport with your team members and customers

You have great time management skills

Excellent verbal and written communication skills

Exceptional customer service, organizational and analytical skills

What We Offer:

Highly competitive compensation package ($16-$18/hour)

Company vehicle, cell phone and tablet

Comprehensive training programs as the industry leader

Comprehensive benefits package including medical, dental, vision & life Insurance

401(k) plan with company match, employee stock purchase plan

Paid vacation, holidays, and sick leave

Employee discounts, tuition reimbursement, dependent scholarship awards

Qualifications:
Work Environment:

 

We go where the wildlife goes Candidates must be physically capable of safely performing the following job duties:

Perform duties while seated for long periods of time

Requirements:

High School Diploma required

We require the ability to pass a drug screen

Critter Control and Trutech are an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer 



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