Part-Time | Customer Service FIS Agent
4 weeks ago
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Comprehensive health and life benefits (subject to location)
Pay Rate: $15.15 / hr
Responsibilities:
How will you make an impact?
Responsibilities
Create a positive experience for international connecting passengers by being the first to greet the passenger and providing a seamless recheck experience.
Assist and guide International passenger at the Recheck area.
Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings.
Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time.
Listen to irate passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner.
Qualifications:
Who are we looking for?
Requirements
Must be 18 years of age or older
High School diploma or GED equivalent required
Must be able to communicate in a clear, polite, and friendly manner even with irate passengers
Must be comfortable working with computers and ability to learn new computer programs
A valid, unexpired and unsuspended state driver’s license may be required to work in some locations
Must be able to work rotating shifts including nights, weekends, holidays, and days off
Must be flexible to work additional hours with short notice when operationally necessary
Must be customer focused, detail oriented, and interested about the airline industry
Must be able to read, write, fluently speak, and understand the English language
Bilingual (Preferred)
Authorized to work in the United States without sponsorship
Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.
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