Customer Service Representative

2 weeks ago

Dallas, United States Allstate - MS PEZESHKI AGENCY Full time
Job DescriptionJob Description

Join the Allstate - Ms Pezeshki Agency, a reputable insurance agency based in Dallas, Texas. As a Customer Service Representative, you will be an integral part of our team, providing exceptional service and support to our valued clients in a positive and inviting manner. We believe in building strong relationships with our customers and delivering personalized assistance.

In this role, you will be responsible for handling inquiries, resolving customer issues, and providing information about insurance policies. Your friendly and professional demeanor will be crucial in creating a positive experience for our clients. We value collaboration and teamwork, and you will work closely with our agents and other team members to ensure customer satisfaction.

If you have excellent communication skills, a customer-oriented mindset, and a genuine passion for helping others, we invite you to join our team at Allstate - Ms Pezeshki Agency. Apply now and become part of a dynamic and supportive work environment.


Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Career Growth Opportunities

Evenings Off

Hands on Training


Responsibilities

Customer Support: Provide prompt and courteous customer support, assisting clients with their inquiries, concerns, and policy-related questions.

Issue Resolution: Resolve customer complaints or issues in a timely and satisfactory manner, ensuring a high level of customer satisfaction.

Policy Information: Educate customers about different insurance policies, coverage options, and additional services, helping them make informed decisions.

Data Entry: Accurately enter and update customer information and policy details in our database.

Documentation: Maintain thorough and organized customer records, ensuring compliance with company policies and procedures.


Requirements

Customer Service Experience: Prior experience in a customer service role, preferably in the insurance industry or a related field.

Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.

Attention to Detail: Strong attention to detail and accuracy when entering and updating customer information.

Empathy and Patience: Ability to empathize with customers and demonstrate patience and understanding, even in challenging situations.

Problem-Solving Ability: Strong problem-solving skills, with the ability to think critically and find appropriate solutions.

Team Player: Ability to work collaboratively with team members and contribute to a positive and supportive work environment.

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