Guest Service Agent-1

2 weeks ago

Vero Beach, United States Benchmark Costa d' Este Beach Resort & Spa Full time

Come be a part of something bigger

Benchmark Hospitality is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:

  • Full Time employees have access to Medical and Dental insurance to fit your needs
  • Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
  • 401K match (Let us help you build your financial future)
  • Companywide Hotel Room Discounts (Who doesnt love to get away)
  • Paid Time Off
  • Employee Assistance Program (We are here to support you)
  • Employee family events (bring the kids)
  • Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
  • Many more, please inquire for more details
Guest Service Agent assists with all guest inquiries, guests checking in and checking out.

What you will have an opportunity to do:

The Ideal Candidate for this Position

An outgoing individual that is looking to grow with a fun, progressive company. This person is committed in providing the highest levels of service.

What You Will Be Doing

  • Interacts with all guests. The front desk agent will welcome our guest to the hotel and proceed with checking in the guest.
  • They will ensure they collect the guest's information required for their stay along with explaining hotel policies and procedures in a professional manner.
  • You will ensure that proper payment methods are collected along with recording any special requests from the guest.
  • You will promote and sell special hotel programs.
  • You will follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
  • You will be constantly interacting with resort staff in a professional manner, assisting other departments with necessary information.
  • Engages with our guests upon check out (leaving) to ensure that that are satisfied with their service and assist in recovery efforts when needed.
  • When there is down time, you will assist the reservations department with taking guest reservations in a professional manner. This will also occur when the reservations department closes for the day.
  • "Be the Difference" with all guest and employees and do more than just the norm".

Who You Will Be Working With

  • The front desk agent will be the newest addition to the team.
  • They will be working with other front desk agents, reservations agents and bell person/ guest services attendant. This also includes working with the Housekeeping Department & other departments around the resort as a needed.
  • The front desk agent responds to the Front Office Manager and Front Office Supervisor.

Technical Requirements:

  • Excellent written and verbal skills.
  • Must be able to type accurately (at least 45 words per minute).
  • Excellent oral and communication skills.
  • Computer literate. Experience with the Maestro system is a plus.
  • At least two years experience in a service industry with direct contact with the public, preferably in the hospitality industry.
  • Ability to work in a team environment is a must.
  • Pleasant and helpful personality.
  • Must be able to work a full shift standing. Mats are provided for additional support.
  • Ability to multi-task and able to effectively resolve guest issues when they occur.
  • Must have a flexible schedule including availability on weekends and holidays.

Benefits

Free Meal

Company Match Paid 401-k

Company Hotel Discounts

An Equal Opportunity Employer

Benefits (full-time employees)

What are we looking for?

  • At least one year in a customer service role with high guest interaction
  • A Valid drivers license with no major infractions for 6 months
  • Hospitality industry experience is a plus.
  • Ability to solve problems when they arise.
  • Ability to work in a team environment is a must.
  • Pleasant and helpful personality.
  • Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel.
  • A strong desire to make an impact on other people
  • An outgoing and engaging personality
  • Excellent verbal communication skills
  • Ability to work in a fast-paced setting
  • Ability to stand for the duration of the shift
  • Must be available to work various shifts including weekends and holidays

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

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