Senior Customer Service Agent

2 weeks ago


Honolulu Hawaii, United States SIXT USA Full time
Job Description

SIXT is looking for a Senior Customer Service Agent to oversee the day-to-day planning and developing of their team members while ensuring that we are providing a first class customer service experience. As an essential part of the team, they will assist with developing and training their staff. The ideal candidate possesses the following attributes:  

Strong verbal and written communication skills 

Strong organizational skills and the ability to multi-task 

Excellent management skills 

Ability to manage stressful or unusual situations while maintaining good customer service 

What you will do:

Motivate and inspire the team to surpass their customer service potential and quotas 

Coach new agents during the incubation period after training 

Communicate the company’s purpose, core values, and vision to employees 

Meet and exceed departmental objectives, including conversion targets and lead generation 

Constantly aim for development as well as continuous improvement including monitoring, organizing, and coaching the team on a day-to-day basis. 

Facilitate cross functional communication within the company for improved working conditions 

Actively participate in weekly meetings 

Prioritize and meet deadlines from multi-staff members within the department 



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