Operations/Customer Service Agent
4 weeks ago
Major Duties and Responsibilities
- Handle the operations & customer service responsibilities associated with inbound domestic shipments for both ocean and air freight.
- Track/trace shipments, & locally coordinate shipments through to delivery by due date.
- Perform timely updates to shipment status' and communicate them to customers and other branch locations.
- Respond timely and accurately to customer pickup and quote requests.
Qualifications
Minimum Qualifications:
- High School Degree or equivalent required
- Successful candidates must pass a background check
- Must be legally authorized to work in the United States
- Must not require future sponsorship for employment visa
- Fluent in English, both written and verbal
- Must have the ability to work overtime in support of the department’s needs
- Must be able to commute to the city of Honolulu, Hi
Desired Qualifications:
- Good computer skills (Word, Excel)
- Ability to prioritize work, while working under pressure and multi-tasking
- Strong organizational skills
- Aptitude for math and accounting with a strong attention to detail
- Ability to work independently and in a collaborative team environment
- Excellent written, verbal, and interpersonal communication skills
- Has a demonstrated strong work ethic, and reliability
- An understanding of or experience with logistics networks is a plus
Reporting Structure
- Lead Agent, Supervisors and Manager
Additional Information
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life and Long-Term Disability Insurance
- 401(k) Retirement Savings Plan (US only)
- Employee Stock Purchase Plan
- Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
Hourly rate range $19.50-$22.50 per hour
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