Operations/Customer Service Agent

4 weeks ago


Honolulu, United States Expeditors Full time
Job Description

Major Duties and Responsibilities

  • Handle the operations & customer service responsibilities associated with inbound domestic shipments for both ocean and air freight. 
  • Track/trace shipments, & locally coordinate shipments through to delivery by due date.                                                                                                    
  • Perform timely updates to shipment status' and communicate them to customers and other branch locations.
  • Respond timely and accurately to customer pickup and quote requests. 

 


Qualifications

Minimum Qualifications: 

  • High School Degree or equivalent required
  • Successful candidates must pass a background check
  • Must be legally authorized to work in the United States
  • Must not require future sponsorship for employment visa
  • Fluent in English, both written and verbal
  • Must have the ability to work overtime in support of the department’s needs
  • Must be able to commute to the city of Honolulu, Hi

Desired Qualifications: 

  • Good computer skills (Word, Excel)
  • Ability to prioritize work, while working under pressure and multi-tasking
  • Strong organizational skills
  • Aptitude for math and accounting with a strong attention to detail
  • Ability to work independently and in a collaborative team environment
  • Excellent written, verbal, and interpersonal communication skills
  • Has a demonstrated strong work ethic, and reliability
  • An understanding of or experience with logistics networks is a plus

Reporting Structure

  • Lead Agent, Supervisors and Manager  

 



Additional Information

Expeditors offers excellent benefits:

  • Paid Vacation, Holiday, Sick Time
  • Health Plan:  Medical, Prescription Drug, Dental and Vision
  • Life and Long-Term Disability Insurance
  • 401(k) Retirement Savings Plan (US only)
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

Hourly rate range $19.50-$22.50 per hour



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