Guest Relations Agent

3 weeks ago

Honolulu Hawaii, United States Blue Hawaiian Helicopters Full time
Overview:
Offers in-person, face-to-face personalized including reservations, guest check in and briefing, retail and activity sales and support the base operation.  Focus on providing extraordinary service to our guests at every touch point with Blue Hawaiian, including the check-in, briefings, flight following and limited ramp operations.  This person will help grow base revenue with service sales enhancements to ensure a memorable vacation experience for the guest

Qualified candidates bring proven sales and high-touch customer service skills to the team. The Guest Relation Agent is knowledgeable about the local area and is the expert on the attractions, tours, and activities that we sell. Ensures compliance with Blue Hawaiian’s Operational Specifications, Human Resources Requirements and Safety Management System.

Responsibilities:
Essential Functions and Responsibilities include the following: 

 

Provide each guest with a professional and courteous greeting and extraordinary guest service

 

Establish rapport and trust with the guest and assist guest in selecting the product that matches their needs. Needs are assessed via the discovery process (i.e. asking questions)

 

Meet or exceed established sales targets in a commissioned environment

 

Demonstrate the ability to generate sales and up sell product by “painting the picture” and planning out the guest’s stay to improve their experience

 

Take responsibility for solving guest issues in a timely fashion with satisfaction and a sense of urgency. Follow up on issues to ensure that they are resolved

 

Confirmed ability to sell in person and occasionally, on the phone

 

Use sales tools to invoke a sense of urgency to get the guest to commit; closes and books the sale and gets guest to make payment

 

Provide a thorough, detailed recap of the purchase along with properly thanking the guest for their business

 

Other duties as assigned

 

Additional Job Requirements

Availability Required:  Sunday – Saturday

Generally, 3 – 5 days per week, with one day being on a Saturday or Sunday

Any desk, any shift (Opening, mid, or closing shifts between the hours of 7 am – 6 pm)

 

Indicate the percentage of time spent traveling – 0%

 

Qualifications:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  In accordance with applicable laws, Blue Hawaiians will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.

Education & Experience

High school diploma or general education degree (GED) and one to three years’ related experience and/or training; or equivalent combination of education and experience

1-2 years of sales (or upselling) experience in a performance driven environment

Extraordinary guest service skills

Expert-level knowledge of the local area and attractions

Knowledge of travel and/or ticket industry and concierge experience preferred

Operational experience preferred

 

Skills

Adaptable and able to support change within the business

Ability to overcome objections and offer alternate solutions

Timeliness and a professional appearance

Excellent written and verbal communication skills (fluent English required, bilingual a plus)

Strong listening skills to be able to identify customer need

Self-motivated with the ability to work independently in a sales driven environment

Ability to occasionally lift to 25 pounds and to stand for long periods of time

Proven ability to juggle multiple duties and prioritize

 

Computer Skills

Intermediate with Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook

Demonstrated ability to type 30-40 wpm

Pay Range:
USD $33,375.00 - USD $48,400.00 /Yr.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities:
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

  • Guest Services Agent

    1 month ago

    Honolulu, United States Highgate Hotels Full time

    The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Greet and welcome all Guest Service, Agent, Guest, Hotel, Operations

  • Guest Service Agent

    4 weeks ago

    Honolulu, United States Marriott Hotels & Resorts Full time

    No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointe Guest Service, Agent, Service, Guest, Retail

  • Guest Experience Agent

    2 weeks ago

    Honolulu, United States Hilton Grand Vacations Full time

    As a Guest Experience Agent you would be responsible for completing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following duties to the highest standards. Here's Guest Experience, Agent, Guest, Hotel, Business Services, Experience

  • Kona Village

    1 month ago

    Hawaii, United States Guest Experience Agent (Butler) Full time

    We believe that life is made of many journeys: Inspiration, Wonderment, Curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you. Kona Village a Rosewood Resort currently seeks a Guest Experience Agent who is a well-rounded and seasoned individual to be part of our iconic Resort....

  • Front Office Reception

    1 week ago

    Honolulu, United States Halekulani Hotel Full time

    As an integral part of a team, the Guest Service Agent is responsible for continuously looking for ways to improve each guest's experience from providing exceptional guest service to greeting, registering guests upon entering the property and assisting the guest to settle their charges upon departure in accordance to hotel standards. The Guest Service Agent...

  • Front Office Reception

    1 day ago

    Honolulu, United States Halekulani Hotel Full time

    As an integral part of a team, the Guest Service Agent is responsible for continuously looking for ways to improve each guest's experience from providing exceptional guest service to greeting, registering guests upon entering the property and assisting the guest to settle their charges upon departure in accordance to hotel standards. The Guest Service Agent...

  • Front Office Reception

    1 week ago

    Honolulu, United States Halekulani Hotel Full time

    As an integral part of a team, the Guest Service Agent is responsible for continuously looking for ways to improve each guest's experience from providing exceptional guest service to greeting, registering guests upon entering the property and assisting the guest to settle their charges upon departure in accordance to hotel standards. The Guest Service Agent...

  • Front Office Agent

    1 month ago

    Honolulu, United States Hyatt Hotels Corporation Full time

    Hyatt Centric Waikiki, located off Kuhio Ave in the heart of Waikiki, is seeking an Guest Service Agent/ Front Office Agent to join our amazing Front Office team. The philosophy of the Centric brand is to encourage exploration of the destination, and Agent, Guest Service, Office Agent, Office, Guest, Service, Business Services

  • Front Office Agent

    3 weeks ago

    Honolulu, United States HYATT Hotels Full time

    Hyatt Centric Waikiki, located off Kuhio Ave in the heart of Waikiki, is seeking an Guest Service Agent/ Front Office Agent to join our amazing Front Office team. The philosophy of the Centric brand is to encourage exploration of the destination, and Agent, Guest Service, Office Agent, Office, Guest, Service, Business Services

  • Guest Services Agent/Shift Leader

    6 days ago

    Honolulu, United States East-West Center Full time

    **Guest Services Agent/Shift Leader** Housing Honolulu, Hawaii Minimum Experience **Mid-level** The East West Center (EWC) is accepting applications for a two-year, limited appointment for Guest Services Agent/Shift Leader in the Housing Department. This position is responsible for providing guest services and monitoring cleaning and maintenance services for...

  • Guest Service Agent

    7 days ago

    Honolulu, United States The Kahala Hotel Full time

    Job Information: Guest Service Agent (On-Call) Job Email Opening Apply Now Title Guest Service Agent (On-Call) Description Pay Range: ( $24.87- $31.09/ Hourly Compensation) To greet, register and service guests with sincere hospitality and effective communication skills. Offers welcome and escort guests to their rooms. Maintains a thorough knowledge of...

  • Guest Services Agent

    5 days ago

    Honolulu, United States Hilton Garden Inn Waikiki Beach Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Asia Guest Service Agent

    4 weeks ago

    Honolulu, United States Highgate Hotels, Inc. Full time

    The Japanese Guest Service Agent (Full-Time) is primarily responsible to assist Japanese speaking guests, but will also be responsible for providing attentive, courteous and efficient service to all guests throughout their stay, while maximizing room Guest Service, Guest, Agent, Service, Hotel, Operations, Retail

  • Guest Services Agent

    4 days ago

    Honolulu, United States Hilton Garden Inn Waikiki Beach Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Service Agent Shift Leader

    7 days ago

    Honolulu, United States East-West Center Full time

    Job DescriptionJob DescriptionSalary: $21.53/hourAre you looking for a rewarding career that can take you to new levels of success? Do you have a passion for providing exceptional customer service? If so, then we have the perfect job for you!  Our team is currently seeking a detail-oriented and reliable Guest Service Agent Shift Leader to join our team. As...

  • Airport Guest Service Agent Honolulu

    1 week ago

    Honolulu, United States Hawaiian Airlines Full time

    Title Airport Guest Service Agent Honolulu Description **Aloha and thank you for your interest in the Airport Guest Service Agent position with Hawaiian Airlines in Honolulu!** At Hawaiian Airlines, we are about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home and the communities we serve. Join our ohana and...

  • Guest Service Agent

    1 week ago

    Honolulu, Hawaii, United States Hilton Waikiki Beach Full time

    Pay Rate: $28.65/hourDo you love sharing the Aloha Spirit? Are you creative and resourceful problem-solver? The ideal candidate goes beyond checking our guests in and out and has the willingness and ability to work varying schedules including working on swing, evening, weekends, and holidays. In addition to all Front Desk and Telephone Operator duties, our...

  • Asia Guest Service Agent

    7 days ago

    Honolulu, United States Highgate Hotels Full time

    Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Guest Experience Agent

    1 week ago

    Honolulu, United States Hilton Grand Vacations Full time

    What will I be doing? As a Guest Experience Agent you would be responsible for completing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following duties to the highest standards. Here's why you'll love it here - We offer an excellent benefits package to our on-call Team...

  • Guest Service Agent

    4 weeks ago

    Honolulu, United States Hilton Hotels & Resorts Full time

    A Guest Service Agent (Japanese Speaking), Vacation Ownership is responsible for greeting and registering guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Up Guest Service, Agent, Japanese, Owner, Service, Guest, Retail