Student Records Coordinator

4 weeks ago

Medford Massachusetts, United States Tufts University Full time
Overview:
Under the leadership of the Associate Dean for Student Administrative Services and Systems, the Registrar’s Office is responsible for secure maintenance of student academic records and compliance with FERPA and other federal and state regulations related to these records for the undergraduate and graduate students in the Schools of Arts, Sciences, and Engineering and for non-matriculated students through University College. The Registrar’s Office is supported by the curriculum and space management staff, records management staff and Student Services. Student Services is the is the first point of contact bridging academic and administrative functions and services at Tufts. Student Services provides a wide range of support, from guidance on how to pay tuition, apply for financial aid, obtain a transcript, register for classes, and leverages their service center structure in support of other student facing department’s service needs when appropriate. Student Services collaborates with students, families, faculty, staff, and outside agencies to provide accurate and timely information and support of the completion of university transactions, as they relate to their areas of expertise.

What You'll Do:
The Student Records Coordinator assists the Registrar and the Registrar's officers in all aspects of the regulation and enforcement of academic policy, the management of academic and student-related data, and the overall delivery of essential Registrar's office services. This position serves as the main source of data support for office-related responsibilities. Additionally, the Student Records Coordinator works alongside the Student Services Representatives as the first point of contact for Student Services to provide excellent customer service to students, faculty, staff, alumni, and parents in the areas of records, financial aid, billing and other administrative functions associated with the student lifecycle.

 

This is a hybrid role. The role is expected to be on campus at least 2 days each week.

 

As a Students Records Coordinator you will:

Maintain accurate and secure official academic records; answer specific questions regarding records; ensure records are accurate and complete; and investigate and resolve questions or discrepancies

Certify completion of degree requirements, communicating with students, advisors, and deans as required.

Facilitate the processing of academic related forms (enrollment correction, major/minor/advisor declarations).

Facilitate the creation of course offerings for Tufts programs abroad and student’s enrollments, accounting for Tufts equivalent courses as approved.

Utilize university systems and websites to streamline, support, and enhance communications.

Oversee and troubleshoot the processing of paper and electronic transcript requests made through various systems.

Develop and maintain excellent working relationships with undergraduate advising, financial aid, and bursar staff to ensure quality service to students, faculty, staff, parents, and alumni.

Meet with students and/or other staff as needed to ensure resolutions to problems regarding student records. 

Meet service level agreements by executing tasks with a timely, accurate, and customer-focused approach.

Serve as functional records related lead for assigned process(es) as it relates to records management.

Provide training and support to colleagues.

Ensure compliance with National Student Clearinghouse.

Answer department telephone and email, assisting students, parents, faculty, staff, and alumni obtain accurate information.

Accurately interpret and efficiently explain a wide range of university and governmental policies, procedures, and practices regarding, student records, financial aid, student billing, and other administrative functions as they relate to the student life cycle while promoting and providing excellent customer interactions in person, by phone and email, ensuring a smooth and thorough referral to other offices when necessary.

Complete requests for transcripts, verifications, licensure forms, and letters as requested.

Respond to requests for information; determine appropriateness of release of information under well-established university and federal policies; transmit information, when appropriate.

Serve as escalation for Student Services Representatives for records related inquiries.

Ensure positive interactions with customers when following up on inquiries and paperwork.

Strive to provide best in class support and customer service to the Tufts community and constituents

Support and contribute to an equitable and inclusive work environment where cultural diversity is celebrated and valued, echoed in the service provided to students, faculty, staff, parents, and alumni.

Other duties as assigned

 

What We're Looking For:
Basic Requirements:

Ability to use all aspects of Microsoft Office and Zoom.

Ability to learn aspects of the Student Information Systems, Powerfaids and Transact systems that will assist in timely response.

Must become familiar with University operational calendar and information flow regarding: student records, biographical data and University policies and procedures;

Excellent organizational, communication, and time management skills;

Ability to use good judgment and discretion in handling sensitive issues;

Demonstrated ability to multi-task and not be hindered by frequent interruptions;

Accuracy and attention to detail to respond and interact with diverse populations;

Acknowledge errors in a timely and professional manner.

A bachelor’s degree or equivalent experience in higher education or a related field and a High School Diploma/GED is required.

 

  • Student Records Coordinator

    2 weeks ago

    Medford, United States Tufts University Full time

    Overview Under the leadership of the Associate Dean for Student Administrative Services and Systems, the Registrar's Office is responsible for secure maintenance of student academic records and compliance with FERPA and other federal and state regulations related to these records for the undergraduate and graduate students in the Schools of Arts, Sciences,...

  • Student Advisor

    4 weeks ago

    Medford, Massachusetts, United States Tufts University Full time

    Overview: At the Mechanical Engineering Department, we solve problems in Thermo-Fluid Systems (improving airplane flight, understanding how bacteria swim, or modeling blood flow in our bodies), in Material Mechanics and Processing (developing new smart materials by assembling atoms or improving energy storage), in Robotic, Automated, and Aerospace Systems...

  • Administrative Coordinator

    4 weeks ago

    Medford, Massachusetts, United States Tufts University Full time

    Overview: The School of Engineering's undergraduate and graduate deans are here to support students, faculty, and staff. As , our leadership empowers the Tufts engineering community to improve the world through the advancement of science, technology, and engineering. What You'll Do: Under limited supervision, provides advanced administrative support and...

  • Student Advisor

    1 day ago

    Medford, United States Tufts University Full time

    Overview: At the Mechanical Engineering Department, we solve problems in Thermo-Fluid Systems (improving airplane flight, understanding how bacteria swim, or modeling blood flow in our bodies), in Material Mechanics and Processing (developing new smart materials by assembling atoms or improving energy storage), in Robotic, Automated, and Aerospace Systems...

  • Student Advisor

    2 weeks ago

    Medford, United States Tufts University Full time

    OverviewAt the Mechanical Engineering Department, we solve problems in Thermo-Fluid Systems (improving airplane flight, understanding how bacteria swim, or modeling blood flow in our bodies), in Material Mechanics and Processing (developing new smart materials by assembling atoms or improving energy storage), in Robotic, Automated, and Aerospace Systems...

  • Student Advisor

    4 weeks ago

    Medford, United States Tufts University Full time

    OverviewAt the Mechanical Engineering Department, we solve problems in Thermo-Fluid Systems (improving airplane flight, understanding how bacteria swim, or modeling blood flow in our bodies), in Material Mechanics and Processing (developing new smart materials by assembling atoms or improving energy storage), in Robotic, Automated, and Aerospace Systems...

  • Lab Coordinator

    3 weeks ago

    Medford, Massachusetts, United States Tufts University Full time

    Overview: The Department of Psychology conducts cutting-edge interdisciplinary research aimed at understanding the causes and consequences of mental processes and behavior. Our primary focus is strongly experimental, with researchers at the forefront of social psychology, neuroscience, applied cognition, human factors, cognitive and affective neuroscience,...

  • Medical Records/central Supply Ft 8-4pm

    7 days ago

    Medford, United States RegalCare at Glen Ridge Full time

    **Job Title: Medical Records/Central Supply Coordinator** **Company**: RegalCare at Glen Ridge **Location**: Glen Ridge, Medford, MA RegalCare at Glen Ridge is a premier healthcare facility committed to providing compassionate care and support to our residents. We strive to create a warm and welcoming environment where residents feel at home and receive...

  • Graduate Program Coordinator

    3 days ago

    Medford, United States Tufts University Full time

    OverviewThe Tufts Department of Biology in the School or Arts and Sciences is dedicated to providing for our students a unified and comprehensive view of biological processes and opportunities for undergraduates to actively participate in cutting-edge biological research in molecular biology, cell biology, genetics, physiology, plant ecology, animal...

  • Records and Accessioning Archivist

    1 week ago

    Somerville, Massachusetts, United States Tufts University Full time

    Overview: Tufts Archival Research Center (TARC) is the archives and manuscript repository of Tufts University and is open to the public. TARC’s team of professional archivists provides stewardship for the Tufts University Archives, nearly three hundred manuscript collections, and other permanently valuable physical and digital archival materials. TARC...

  • Research Technician

    4 weeks ago

    Medford, Massachusetts, United States Tufts University Full time

    Overview: The Kaplan Lab focuses on biomaterials derived from biopolymer engineering and on tissue engineering, regenerative medicine, and cellular agriculture. The lab utilizes fibrous proteins from nature (e.g., elastins, silks, collagens, resilins) and bioengineered variants to study structure-function from both fundamental and applied views. The lab has...

  • Quality Improvement Coordinator

    7 days ago

    Medford, United States Concern Housing Full time

    Concern Housing is seeking a Quality Improvement Coordinator to participate in the overall execution of Quality Improvement and Compliance Department activities; including but not limited to audit activities, incident management, program support and policy and procedure implementation and administrative follow up. This individual will also participate in...

  • Program Coordinator

    6 days ago

    Boston, Massachusetts, United States Tufts University Full time

    Overview: Under general supervision, provides advanced administrative support and coordination for a university program. Utilizing knowledge and skills with varied office system applications, produces a variety of documents, reports and proposals. Responds to inquiries and provides detailed information to constituents.  The Program Coordinator coordinates...

  • Graduate Program Coordinator

    1 day ago

    Medford, United States Tufts University Full time

    Overview: The Eliot-Pearson Department of Child Study and Human Development is committed to strengths-based and systems-connected understanding of the lives of diverse children, youth, families, and communities. The department provides a vibrant, inclusive, multidisciplinary community dedicated to applied research, learner-centered teaching, and preparing...

  • Program Coordinator

    3 weeks ago

    Boston, Massachusetts, United States Tufts University Full time

    Overview: The Office of Educational Affairs at Tufts University School of Medicine is primarily responsible for the medical school academic programs, curriculum design and delivery, system-wide evaluation, faculty development and educational scholarship, interaction with the offices of Student Affairs, Registrar, and Professional Degree Programs, and...

  • Research Coordinator

    2 weeks ago

    Medford, United States Tufts University Full time

    Overview The Department of Psychology conducts cutting-edge interdisciplinary research aimed at understanding the causes and consequences of mental processes and behavior. Our primary focus is strongly experimental, with researchers at the forefront of neuroscience, cognition, social cognition, experimental clinical psychology, cognitive and affective...

  • Education Program Coordinator

    2 weeks ago

    Roslindale, Massachusetts, United States Hebrew SeniorLife, Inc. Full time

    Overview: Position Summary: The education program coordinator is an integral member of the Professional Development Team and often the first point of contact for students and staff. Perform clerical and administrative duties associated with daily program operations. Provide administrative support to Director of Professional Practice and department. Arrange...

  • Administrative Coordinator II

    4 weeks ago

    Worcester, Massachusetts, United States University of Massachusetts Medical School Full time

    Overview: GENERAL SUMMARY OF POSITION:  The administrative group of the RNA Therapeutics Institute collaborates to support our researchers so that they can focus on research. Making use of a wide range of experience and expertise, we provide professional and comprehensive support in management, financial and grant accounting, human resources, lab...

  • Residency Program Coordinator II

    4 weeks ago

    Worcester, Massachusetts, United States University of Massachusetts Medical School Full time

    Overview: GENERAL SUMMARY OF POSITION:   Under the general supervision of the Residency Program Director or designee, the Residency Program Coordinator II is responsible for the coordination of a wide range of diverse administrative functions for one or more residency/fellowship programs and may also be responsible for medical student elective clerkships...

  • Administrative Coordinator

    3 weeks ago

    Somerville, Massachusetts, United States Tufts University Full time

    Overview: The Office of Institutional Research serves as the central data and analytics team for the Tufts University community. We provide accurate and timely information to stakeholders across the university, support informed planning and decision-making at all levels, and fulfill key external reporting requirements. We employ an innovative and resourceful...