Quality Improvement Coordinator

2 weeks ago

Medford, United States Concern Housing Full time

Concern Housing is seeking a Quality Improvement Coordinator to participate in the overall execution of Quality Improvement and Compliance Department activities; including but not limited to audit activities, incident management, program support and policy and procedure implementation and administrative follow up. This individual will also participate in Admission activities, including intakes. Must be willing to travel between NYC and Long Island, as needed.

Position: Quality Improvement Coordinator

Location: Long Island & NYC Based

Schedule: Monday - Friday; 9am - 5pm

**Salary**: $60-80k/yr.

Responsibilities include but are not limited to:

- Incident Management tracking activities and administrative follow up, including, but not limited to coordinating

meetings, taking minutes, completing NIMRS reports, completing Precision Care Incident reports, completing quarterly

and annual trend reports, incident follow up and tracking/gathering supporting documentation.
- Conduct incident investigations and post mortem reviews, as assigned and complete related follow up.
- Develop expertise in Electronic Health Records system, support and facilitate agency internal Precision Care Help Desk

and provide troubleshooting and technical support as needed.
- Complete administrative follow up and track all problems to ensure resolution of issues.
- Provide administrative support to the Risk Management Committee including, but not limited to, coordinating meetings,

taking minutes and completing necessary follow up.
- Provide administrative support to the Quality Improvement Committee and various Sub-Committees including, but not

limited to, coordinating meetings, taking minutes and completing necessary follow up.
- Take lead with Records Management activities, included but not limited to filing overflow and discharged records for LI

SHO and CR/CTAP programs; coordinating destruction of records which have reached retention across all departments

and programs; maintaining retention and destruction logs and updating Concern’s Records Retention Schedule.
- Participate in auditing activities, as assigned and assist with coordinating and/or facilitating administrative follow up.
- Maintain all Compliance/QI tracking systems to include the Compliance, Accounting of Disclosures, (including all video footage and record requests), Grievance, Gift and Incident logs, and track and document all issues through resolution.
- Maintain and Update Compliance/QI Work Plan and Internal Auditing Schedule
- Participate in troubleshooting and administrative support activities for various software databases including RHIO and

OMH database systems and provide training and support for the correct use of these systems including use of electronic

devices, i.e., iPads.
- Maintain Policies/Procedures and Forms Directories and participate in regular review of creating and updating forms and policies. Provide training to support implementation.
- Provide training and support to program staff in response to individual and/or program needs.
- Produce reports regularly and as assigned, to support programs and to assist in keeping senior management informed of

trends and outcomes.
- Participate in internal agency and external committees.
- Remain current with all agency required compliance documents and trainings.
- Other duties as assigned.

Requirements: NOTE: This position includes travel to Long Island and NYC programs, as needed. Agency vehicles may be used for travel, as available.

Keywords: compliance, quality improvement, social work, human services, non-profit management, training, administration

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