Vice President, Operations West
4 weeks ago
Role Overview
The Vice President of Operations, West reports directly to the Chief Operating Officer and support teams and practices located in California, Texas, Arizona, Utah, Nevada, New Mexico. This role drives business outcomes its direct partnership with Clinical Leadership (Doctors) and leadership of its direct reports – Operations Directors, who manage the daily practice performance.
The scope and span of this role cover the western region of the organization, which has matrixed reporting structure, and many high-performing doctors. Collaborators for this position are both internal and external, including corporate leadership, support teams, clinical staff, clinicians, vendor partners, regulatory agencies, and the community.
This position requires a high degree of collaboration within a highly matrixed team environment in order to effectively coordinate and execute activities, review work, exchange information, and resolve problems.
This role demonstrates extreme ownership and accountability to results and understands how to balance innovative thinking with a grounded mindset; all the while possesses the ability to influence and collaborate with multiple levels of leadership - a team of individualistic, opportunistic and highly intelligent individuals.
Preferred candidates will reside in PST/MST/CST time zones.
Key Responsibilities
Provide strategic leadership and direction to enhance the overall patient experience, service quality, and profitability of practices.
Lead, mentor and drive a team of operations directors and practice level leadership dental managers to deliver high operational efficiency quality patient care, resulting in 5% growth YoY.
Oversee financial performance, budgeting, and cost control measures to achieve revenue and profitability goals; identify opportunities for revenue growth proactively; action plan accordingly.
Leverage patient metrics achieve maximum efficiency and patient care outcomes by working collaboratively with clinical leadership and support teams like revenue cycle management and hygiene strategy.
Monitor and analyze clinical staff productivity daily/weekly/monthly; recalibrate staffing and facility resources as required.
Provide oversight of the financial and operational performance.
Partner with cross functional collaborators to drive business outcomes successfully; teams include Procurement, Revenue Cycle Management, People & Culture, Marketing, Hygiene, Scheduling, Patient Experience, Clinical Leadership and Finance.
Develop and execute operational strategy, identifying key challenges and opportunities, orchestrating growth strategies, program development and effective governance to support growth initiatives and to meet the business needs of the market.
Develop and maintain a strong partnership with Clinical Leadership which includes Clinical Presidents and Clinical Excellence Partners to foster alignment and collaboration on efforts that drive business outcomes.
Guide the execution of operational, IT, marketing, patient experience, patient access, revenue cycle, and process improvement projects to completion.
In partnership with Financial Planning & Analysis, orchestrate the development of annual operating plans and capital budgets practices within the region. Monitor and ensure achievement of annual operating plans.
Ensures overall compliance with legal, regulatory, and quality requirements. Develops and implements a system to ensure that established policies, goals, and objectives are achieved and in compliance with practice, facility, and system policies and related local, state, and federal codes and regulations.
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